Executive Front Office Manager

1 month ago


Gold Coast, Queensland, Australia Grupo Mantra Full time

Located between the Tweed River and Coolangatta Beach, Mantra/Sebel Twin Towns Hotel & Apartments offers a unique working experience. With its covered walkway to the Twin Towns Services Club, this property provides an exciting and dynamic environment for front office professionals.

We are seeking an experienced executive with a passion for service to join our dedicated Front Office Team as a Full Time Assistant Manager.

  • Shift times: 7am-3pm or 3pm-11pm (occasional overnight shifts)
  • Award-winning team culture
  • Opportunities for growth and skill development

As our next Assistant Manager, you will:

  • Oversee daily front office operations in collaboration with the Front Office Manager
  • Manage guest complaints efficiently, demonstrating dignity and respect for both guests and the Accor brand
  • Supervise and motivate Team Members with exceptional leadership skills
  • Deliver exceptional customer service and a personalized experience that exceeds guest expectations
  • Assist in roster preparation and utilize Excel on a daily basis

Requirements:

  • Vibrant personality to engage with guests and create memorable experiences
  • Maintain high personal presentation standards as an ambassador for the hotel
  • Flexibility to work varying shifts, including mornings, evenings, and weekends
  • Proven leadership experience within a hotel environment
  • Familiarity with Sihot PMS is advantageous
  • Previous experience in a Front Office hospitality role

The estimated salary for this position is AU$70,000 - AU$90,000 per annum, depending on experience.



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