Hotel Service Management Professional

6 days ago


Gold Coast, Queensland, Australia Accor Full time

**About Accor**

Accor is a world leader in the hospitality industry, present in 110 countries with more than 5,000 hotels and 10,000 restaurants and bars. The group offers an integrated hotel ecosystem with diverse brands, including luxury and high-end options, mid-range and economic choices, exclusive lifestyle concepts, venues for entertainment, clubs, restaurants, and bars.

We are seeking motivated professionals to join our team as Hotel Service Managers. We have various manager roles available, including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager positions across Sydney, Melbourne, and Brisbane.

**Job Description:**

The successful candidate will be responsible for providing support, leadership, and guidance to the front office team. They will coordinate workflow, ensure efficient coverage, and provide exceptional service to external and internal guests at all times.

Key responsibilities include:

  • Providing support and guidance to the front office team
  • Coordinating workflow to ensure efficient coverage
  • Providing exceptional service to external and internal guests
  • Completing property-specific night audit procedures
  • Carrying out floor checks and assisting guests with enquiries and complaints
  • Recording guest comments and ensuring accuracy and balancing of till and department cash float

**Required Skills and Qualifications:**

  • A vibrant and outgoing personality
  • Ability to maintain a high level of personal presentation as an ambassador for the hotel
  • Flexibility to work shifts including early mornings, evenings, and weekends
  • Proven leadership experience within a hotel environment
  • Knowledge of Sihot PMS advantageous

**Benefits and Compensation:**

The Annual Base Salary for this position is $70,696.25 (gross). The salary range for the FOM, Operations Manager, and Housekeeping Manager positions is $70,696.25 - $85,000.00 (gross) based on experience and qualifications.


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