Front Office Manager

7 months ago

Gold Coast, Australia The Star Entertainment Group Full time

The Star Gold Coast & Dorsett Hotel have an exciting opportunity for a seasoned leader to join our growing team as a **Front Office Manager **of the Dorsett Hotel As an experienced and skilled leader, you will have extensive experience managing medium to large operational teams and competing priorities. You will have a strong and proven background in hotel management and be comfortable managing labour costs and operating expenses. You will have a demonstrated history of reviewing, delivering, and implementing service quality standards to ensure consistency and quality of service are aligned across your department.

Your key objective will be to oversee and manage operations of The Dorsett Hotel Front Office to ensure the highest standard of guest service, effective use of resources and optimum commercial outcomes.

**What are we looking for?**
- At least 5 years’ previous experience in Hotel management is highly desirable in a 5 star hotel or resort
- Degree or Diploma in Hotel Industry is advantageous
- An understanding of and experience with leading professional hospitality teams within large hotel environments
- Previous experience delivering on business objectives including customer experience and commercial profitability
- Exceptional communication, attention to detail and organisational skills
- In depth knowledge and experience with Opera

**What can we offer you?**
- A Permanent, Fulltime position in Gold Coast
- Salary aligned to experience & bonus incentive plan
- 30% staff discounts across our award-winning venues on all 3 of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniform prepared and ready for you daily on property
- Generous Paid Leave for primary and secondary carers
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

**About us**

The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more It is a destination that offers relaxation and fun at the same time

**Our Culture**

The Star is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

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