Assistant Front Office Manager

5 months ago

Gold Coast, Australia Echo Entertainment Group Full time

There has never been a better time to join The Star Gold Coast team within our Hotel Department at the Dorsett Hotel

In this role you will support the Front Office Manager with the daily operations within the hotel to ensure a worldclass experience for our guests. You will continue to support and mentor the front office team to drive career growth and a positive work experience. With excellent communication skills and meticulous grooming, you will be a confident individual with a clear understanding of what it means to deliver a truly unique guest experience.

What are we looking for?

Previous management experience within a busy hotel environment Knowledge of Opera Cloud property management system Previous experience with drafting and reviewing SOPs Proficiency in on-the-job training Ability to work independently and act on guest requests appropriately Flexibility to work across a 24/7 roster including weekends (Sunday and Monday availability essential) Experience building positive working relationships between departments and within the team Outstanding written and verbal communication skills

What can we offer you?

FREE buffet meal with a new menu every day at our Employee Dining Room Uniform laundered and ready for you daily on property 30% staff discounts across our award-winning venues on all 3 of our properties Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships The Star is an Employer of Choice for Gender Diversity awarded by WGEA Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous Career development, training, and courses via The Star Academy – limitless career opportunities An organisation that values diversity, teamwork and being your best self

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

About us

The Star Gold Coast offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more It is a destination that offers relaxation and fun at the same time

Our Culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

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