Housekeeping Team Lead

3 weeks ago

Gold Coast, Queensland, Australia Accor Full time

About Accor

Accor is a world-leading hospitality company with over 5,000 hotels and resorts in more than 110 countries.

We are committed to delivering exceptional guest experiences through our diverse portfolio of brands, which cater to all segments of the market, from luxury to economy.

As a global leader in the hotel industry, we offer a wide range of career opportunities for talented individuals who share our passion for hospitality and customer service.

Job Summary

We are seeking an experienced and skilled Hospitality Operations Manager to join our team at one of our properties in regional Australia.

This role involves overseeing the day-to-day operations of our housekeeping department, ensuring that all rooms are clean, comfortable, and meet our high standards.

The successful candidate will be responsible for managing a team of housekeepers, coordinating their work activities, and implementing procedures to maintain productivity and efficiency within the department.

Key Responsibilities

  • Prepare morning reports showing occupied, vacant, check-outs, and out-of-order rooms for the housekeeping department as required.
  • Assist the Head of Department with the productivity, motivation, and development of all line team members within the housekeeping department.
  • Maintain the productivity of the department within budgetary guidelines.
  • Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to company standards.
  • Conduct daily departmental meetings to brief team members on activities and discuss any issues relevant to the shift.
  • Provide a complete and accurate handover between shifts, communicating any requirements for subsequent shifts.
  • Assist in the preparation of housekeeping rosters, ensuring that the optimum number of team members is achieved within budgetary guidelines and understanding visa conditions and working rights.
  • Assist in the recruitment and selection of team members for the department when required.
  • Organize skill training for housekeeping team members in conjunction with the Talent and Culture department.
  • Implement strategies to increase productivity and morale within the department in conjunction with the Head of Department.
  • Communicate with all departments in the property to ensure a smooth flow of work.
  • Prepare accurate reports as required by the Head of Department.
  • Conduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to Work Health and Safety regulations.
  • Assist in controlling all housekeeping inventory, including chemicals, linen, and supplies.
  • Assist in controlling all housekeeping team member uniforms, ensuring adequate supplies are available.
  • React professionally and in a timely manner to all guest complaints, ensuring that follow-up is completed and the Executive Housekeeper is informed.
  • Recommend strategies to improve Guest comfort/experience.
  • Daily check and maintain team members' grooming standards.
  • Liaise closely with the Front Office Manager and Maintenance Manager/department to ensure a quick change-over of rooms.
  • Liaise with outside contractors regarding laundry and cleaning material services in the absence of the Executive Housekeeper.
  • Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required.
  • Conducts timely performance development appraisals for housekeeping team members.
  • Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features.
  • Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure.
  • Ensure all team members (and self) handle all amenities, chemicals, and equipment according to specific instructions and Workplace Health & Safety standards.
  • Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required.

  • Housekeeping Department Lead

    1 month ago

    Gold Coast, Queensland, Australia Accor Full time

    We are seeking a skilled Housekeeping Supervisor to lead our dedicated team at Accor.Key Responsibilities:Assist the Head of Department with the productivity, motivation, and development of all line Team Members within the Housekeeping department.Be accountable to the Head of Department for maintaining the productivity of the department, within the budgetary...

  • Housekeeping Department Lead

    2 weeks ago

    Gold Coast, Queensland, Australia Accor Full time

    Accor, a world leader in the hotel industry with operations across 110 countries and over 5,000 hotels, is seeking an experienced professional to fill the role of Housekeeping Supervisor. This position offers a unique opportunity to join a dynamic team and contribute to the delivery of exceptional guest experiences.About AccorAccor's portfolio of brands is...

  • Housekeeping Operations Manager

    1 month ago

    Gold Coast, Queensland, Australia The Star Gold Coast Full time

    The Star Gold Coast is seeking an experienced Housekeeping Supervisor to join our team.Company OverviewSince 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission is to create unforgettable experiences for our guests. We offer luxurious stays at our revamped hotel rooms, suites, and award-winning restaurants.About the RoleAs a...

  • Housekeeping Operations Manager

    3 weeks ago

    Gold Coast, Queensland, Australia The Star Gold Coast Full time

    At The Star Gold Coast, we are committed to delivering exceptional experiences for our guests.">About the Role:">We are seeking a highly skilled Housekeeping Operations Manager to join our team at The Star Gold Coast. In this role, you will play a pivotal part in maintaining the impeccable standards of cleanliness and comfort that our guests have come to...

  • Housekeeping Team Member

    3 weeks ago

    Gold Coast, Queensland, Australia The Star Gold Coast Full time

    At The Star Gold Coast, we are dedicated to creating an exceptional experience for our guests. As a Housekeeping Team Member in our Food and Beverage department, you will play a vital role in ensuring the cleanliness and organisation of our venues.The ideal candidate will have previous experience in kitchen cleaning or heavy manual labour, with excellent...

  • Housekeeping Department Lead

    3 weeks ago

    Gold Coast, Queensland, Australia Accor Full time

    Company OverviewAccor is a leading global hospitality company, operating over 5,000 hotels and 10,000 restaurants and bars in more than 110 countries. With a diverse portfolio of brands, Accor focuses on delivering exceptional guest experiences through its integrated hotel ecosystem.

  • Housekeeping Team Leader

    1 month ago

    Gold Coast, Queensland, Australia Accor Full time

    About AccorAccor is a world-renowned leader in the hospitality industry, with an extensive presence in 110 countries. The company operates a diverse portfolio of over 5,000 hotels and 10,000 restaurants and bars. Accor's integrated hotel ecosystem is one of the most comprehensive in the sector, encompassing luxury and high-end brands, mid-range and economic...

  • Retail Team Lead

    1 month ago

    Gold Coast, Queensland, Australia Seed Heritage Full time

    At Seed Heritage, we're on the lookout for a motivated and experienced Concession Supervisor to join our team at Myer Pacific Fair Child Concession Pad. This is an exciting opportunity to lead and inspire a team to achieve success in a fast-paced retail environment.As a Concession Supervisor, you'll be responsible for managing our concession pad, leading a...

  • Restaurant Team Lead

    3 weeks ago

    Gold Coast, Queensland, Australia Grill'd Full time

    Job DescriptionWe are seeking an experienced Assistant Restaurant Manager to lead our team at our Byron Bay restaurant. This is a fantastic opportunity to join a dynamic hospitality family where you can grow your career and make a real difference.About the RoleThis role will see you working closely with our General Manager to drive sales, deliver exceptional...

  • Maintenance Manager

    4 weeks ago

    Gold Coast, Queensland, Australia Accor Full time

    About UsAccor is a leading hospitality company with a diverse portfolio of brands, present in over 110 countries worldwide. With a strong commitment to innovation and excellence, we strive to provide exceptional experiences for our guests.Job SummaryWe are seeking an experienced Maintenance Manager - Facilities Operations Lead to join our team. This role...

  • Customer Service Team Lead

    4 weeks ago

    Gold Coast, Queensland, Australia Drakes Supermarkets Full time

    Unlock Your Career Potential with Drakes SupermarketsAre you a motivated and results-driven individual looking to take your career to the next level? Do you have a passion for delivering exceptional customer service and leading high-performing teams?We are seeking an experienced Customer Service Assistant Manager to join our dynamic team at Drakes...

  • Operational Team Lead

    4 weeks ago

    Gold Coast, Queensland, Australia Australian Venue Co Full time

    We are seeking an experienced Duty Manager to join our team at Australian Venue Co. The successful candidate will be responsible for managing the day-to-day operations of our venues, ensuring exceptional customer service and maintaining a safe and enjoyable environment for patrons.About the RoleThis is an autonomous role with excellent company support,...

  • Culinary Team Lead at Vivo

    2 weeks ago

    Gold Coast, Queensland, Australia Vivo Full time

    **About The Star Gold Coast**The Star Gold Coast is a leading entertainment and hospitality destination, offering an unparalleled experience for guests. Our mission is to create fun at trusted destinations, and we have achieved this by revamping our five-star hotel rooms, suites, and culinary venues.As the Chef de Partie in Cucina Vivo, you will be...

  • Hospitality Team Lead

    1 month ago

    Gold Coast, Queensland, Australia Grill'd Full time

    **About Grill'd**We're a fast-paced hospitality environment with multiple roles across Queensland, offering a relaxed coastal lifestyle or the city centre of Gold Coast. Our restaurant network of 165 is growing, and we seek talented team leads to join our management team.**Why Grill'd?**We provide structured support with onboarding, interactive learning, and...

  • Italian Cuisine Chef and Team Lead

    3 weeks ago

    Gold Coast, Queensland, Australia Vivo Full time

    About The Star Gold CoastLocated in Australia, The Star Gold Coast has undergone significant transformation since 2014. Our mission is to deliver exceptional experiences for our guests. We have revamped our hotel rooms, suites, and restaurants, offering an unparalleled experience. Our award-winning venues include Nineteen at The Star, Kiyomi, and Mei Wei,...

  • Logistics and Rostering Services Team Lead

    4 weeks ago

    Gold Coast, Queensland, Australia Feros Care Full time

    About Feros CareWe are a not-for-profit organisation dedicated to providing high-quality care services. As a leading provider in the aged care sector, we strive to make a positive impact on the lives of our clients and their families.Job Title: Customer Service LiaisonWe are seeking an experienced Customer Service Liaison to join our team. This is an...

  • Housekeeping Host

    2 weeks ago

    Gold Coast, Queensland, Australia The Star Gold Coast Full time

    Company OverviewThe Star Gold Coast is a renowned resort that offers an unparalleled experience to its guests. Since 2014, the property has undergone significant transformations, elevating the standards of hospitality and entertainment.We are committed to creating a diverse, equitable, and inclusive workplace that fosters exceptional experiences for our...

  • Hotel Operations Director

    1 month ago

    Gold Coast, Queensland, Australia Accor Full time

    Job Title: Hotel Service Delivery ManagerCompany DescriptionAccor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and...

  • Team Lead for Occupational Health Services in Townsville

    1 month ago

    Gold Coast, Queensland, Australia Kinnect Full time

    Unlock Your Potential as a Team Manager at KinnectAre you an experienced Workplace Rehabilitation professional seeking a new challenge? We are looking for a dynamic Team Manager to lead our Occupational Health and Workplace Rehabilitation team in Townsville.About the RoleWe offer a competitive salary and incentive package, flexible working arrangements,...

  • Restaurant Team Lead

    4 weeks ago

    Gold Coast, Queensland, Australia Echo Entertainment Group Full time

    About the RoleAs a Restaurant Team Lead at Food Quarter in The Star Gold Coast, you will be responsible for providing direction and leadership to the team on shift, ensuring they deliver exceptional 5-star service. You will assist with training, development, and recruitment of the team.What We OfferA permanent full-time role with a competitive salary package...