Front Office Receptionist

5 months ago

Gold Coast, Australia RACV Full time

**Gold Coast | RACV Royal Pines Resort**:

- **Permanent Part-time**:

- **Competitive Salary + Penalties + Super | Discounts on RACV products**

**Great things start here**

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

**About the opportunity**

An exciting opportunity has become available for a part-time Front Office Receptionist, to join our team and warmly welcome guests. In this role, you will be the face of the resort and the first point of call for all things Gold Coast, utilising your amazing customer service skills to provide our guests with a memorable experience.

**This could be just the right role for you?**

Day to day your duties will include guest check ins and check outs, accommodation reservations, processing payments, maintaining records, providing information to guests about accommodation, rates and amenities, upselling products & services, answering incoming calls & general enquiries, assisting guests with their requests and work closely with other departments.

Full availability and flexibility to work a variety of shifts on a rotating roster between 7am-11pm, weekdays, nights, weekends & public holidays is required in this role.

**What you'll need to be successful**
- Minimum 1-2 years front office receptionist experience in 4-5 star hotel/resort environment with experience in PMS Opera
- A professional face-to-face and telephone manner, active listening, strong interpersonal and communication skills
- Work well under pressure, in a team environment and with diverse groups of people
- Excellent admin skills including attention to detail, problem solving, organisational and efficient time management skills
- Be friendly, confident, self motivated, enthusiastic and have a positive attitude
- Excellent personal presentation
- Full working rights in Australia

**We are offering**
- Permanent part-time + penalties for evenings, weekends & public holidays
- Discounts on RACV products
- Employee of the month recognition
- Uniform provided
- Free parking onsite

**The RACV difference**

Be part of a team who cares. Back your ambition and find a new career with RACV.

**Application process**
- Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record_ _check.

Submit your CV via the link.

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