Front Office Manager

2 months ago

Gold Coast, Australia RACV Full time

**Gold Coast | RACV Royal Pines Resort**:

- **Full-time**:

- **Competitive Salary | Discounts on RACV products and resorts**

**Great things start here**

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

**About the Opportunity**

The opportunity has arisen for a dynamic and customer focused Front Office Manager, to effectively lead and manage the front office operations within our 333 premium rooms and suite resort. Royal Pines is one of Australia’s leading conference and events resorts, catering for large scale events, groups and leisure travellers. We have 8 restaurants and bars, an executive lounge, a luxurious day spa, gym and a 27-hole championship golf course.

**This could be just the right role for you?**

As the Front Office Manager, you will lead by example and be hands on in the business overseeing the day-to-day operations, ensuring the front office activities and strategic planning run seamlessly to deliver a consistently high standard of service to our members and guests. Reporting to the Rooms Division Manager, your key responsibilities will include:
- Leading, managing and directing a high performing team of duty managers, front office reception, concierge, reservations, night auditors & leisure attendants- Managing team rosters, recruitment, coaching, counselling, training and development- Maintaining a high standard of service, monitoring guest reviews and responding to feedback- Leading front office activities - arrival & departures, room allocations, sales, reservations, resort promotions, activations, stay up to date with industry trends and identify business opportunities- Managing department expenditure, budgets & reporting- Maintain continuous improvement, best practice service standards, operating procedures and policies- Facilitate and attend meetings, collaborating with other departments- Identifying, lead and contribute towards WHS & safe work practices- Lead by example and practice the RACV values - Innovation, Accountability, Care & Team

**What you’ll need to be successful**- Full availability and flexibility to work a rotating roster, incl. evenings, weekends & public holidays- Previous front office management experience in a large 4-5 star hotel/resort environment, essential- Bachelor level or equivalent qualification in tourism, hospitality or management, desirable- Cert 4 in Frontline Management or Training and Assessment and First Aid Certificate, desirable-
- Obtain a valid Working with Children Check Qld Blue Card, essential- Understanding of hotel/resort operations, systems and procedures- Effective leadership skills promoting morale and encouraging teamwork- Experience in staff management practices, recruitment, reward, appraisal, counselling and staff development- Strong communication, negotiation, problem solving and operational management skills- Manage NPS, guest feedback and resolve difficult situations- Financial knowledge in budgets, accounting procedures, planning, forecasting & controlling- Build effective relationships with internal & external stakeholders- Excellent personal presentation

**We are Offering**- Permanent Full-time- Discounts on RACV products & resorts- Employee of the month awards & recognition- Training & development programs for skill advancement and career progression- Parking onsite

**The RACV difference**

Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.

**Application process**

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

Submit your CV via the link.

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