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Hospitality Operations Manager
4 weeks ago
Job Overview: We are seeking an experienced and dynamic Hospitality Operations Manager to join our team at The Star Gold Coast. This is a fantastic opportunity for a skilled professional to lead the Front Office team and oversee daily operations, ensuring a world-class experience for our guests.
About the Role: As a key member of our hotel management team, you will be responsible for managing and supporting the Front Office team, overseeing daily operations, and implementing strategies to improve guest satisfaction.
Key Responsibilities:
- Lead and manage the Front Office team to achieve exceptional results in guest satisfaction, efficiency, and productivity.
- Develop and implement effective operational procedures to ensure seamless guest experiences.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and develop strategies to address them.
- Collaborate with other departments to ensure a cohesive and efficient hotel operation.
- Maintain high standards of customer service, product quality, and property presentation.
What We Offer:
- A competitive salary range of AU$80,000 - AU$120,000 per annum, depending on experience.
- Opportunities for career growth and professional development within the Echo Entertainment Group.
- A dynamic and supportive work environment with a focus on teamwork and collaboration.
- A range of employee benefits, including discounts on dining, entertainment, and accommodation, as well as access to health and wellbeing programs.
About Us: The Star Gold Coast is a luxury resort located on the beautiful Gold Coast, Queensland. Our hotel offers luxurious accommodation, a world-class spa, and iconic bars and restaurants. We pride ourselves on delivering exceptional experiences for our guests and are committed to creating a diverse, equitable, and inclusive workplace.
