Hotel Operations Manager

3 days ago


Gold Coast, Queensland, Australia Echo Entertainment Group Full time

We are seeking a skilled Hotel Assistant Manager to join our team at The Star Gold Coast.

About the Role

This is an exciting opportunity to work in a fast-paced environment, managing and supporting our Front Office team while overseeing daily operations to ensure a world-class experience for our guests.

As a key member of our team, you will be responsible for:

  • Managing and motivating a high-performing Front Office team
  • Overseeing the smooth operation of hotel services, including check-in, check-out, and room assignments
  • Ensuring excellent communication and customer service skills to deliver exceptional guest experiences
  • Maintaining a clean and safe working environment
Requirements

To be successful in this role, you will need:

  • Previous management or supervisory experience in a hospitality environment
  • Demonstrated leadership skills and ability to motivate a team
  • Knowledge of Opera Cloud system preferred
  • Ability to work independently and take actions on guest requests appropriately
  • Flexibility to work across a 24/7 roster, including weekends
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of $65,000 - $75,000 per annum, depending on experience
  • FREE buffet meal with a new menu every day at our Employee Dining Room
  • Uniform laundered and ready for you daily on property
  • 30% staff discounts across our award-winning venues on all 3 of our properties
  • Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
About Us

The Star Gold Coast offers luxurious accommodation and spa, iconic bars, restaurants, and a world-class casino. We provide entertainment like no other, with live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, and world-class DJ's at Atrium Bar.



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