Hotel Guest Service Ambassador
1 month ago
We are seeking a highly skilled and customer-focused Hotel Guest Service Ambassador to join our team at The Star Gold Coast.
Job DescriptionThis role involves delivering exceptional service to guests during check-in, check-out, and throughout their stay. You will be responsible for ensuring a seamless and memorable experience for our valued customers.
Key Responsibilities- Extensive guest service experience in Front Office/Guest Services
- Previous experience in a 5-star establishment is advantageous
- Good keyboard skills with knowledge of hotel check-in systems (Opera Cloud highly regarded)
- A high level of proficiency with Microsoft Office (Word/Excel/Access)
- The ability to speak a second language is highly regarded but not essential
- Sound knowledge of the local area and surrounds
- Outstanding presentation and communication skills
- Flexibility to work across a 24/7 roster
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniform laundered and ready for you daily on property
- Penalty rates apply for evenings, weekends, and public holidays
- Rosters confirmed in advance and available direct to your mobile
- 30% staff discounts across our award-winning venues on all 3 of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender, and Indigenous
- Opportunity to join an established and large team, with endless career growth to learn and develop your career
The Star Gold Coast offers luxurious accommodation and spa, iconic bars, restaurants, and a world-class casino. We provide entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world-class DJs at Atrium Bar, and more. It's a destination that offers relaxation and fun at the same time.
Our CultureWe are committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We offer a range of flexible working options to find a balance between work and life that's right for them and their unique well-being needs.
We are proud to be a WGEA Employee of Citation for Gender Equality holder and recognized with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
In this role, you can expect a competitive salary of $65,000 - $80,000 per annum, depending on experience.
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