Hotel Reservation Consultant

1 month ago


Darwin city centre, Northern Territory, Australia Accor Full time

About Us

Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel are strategically located near the airport and just a short drive from the city centre, making them ideal for both business and leisure travellers.

Accor has made a significant investment to transform these properties into a world-class destination. Our redevelopment project includes upgrades to enhance the guest experience.

We have undergone enhancements to our accommodation and facilities to provide a comfortable stay for our guests. We are excited to introduce a brand new lagoon pool, where you can relax and soak up the tropical atmosphere. Additionally, a poolside restaurant has been added, providing a delightful dining experience in a stunning setting.

Our extensive tropical gardens create a serene and inviting atmosphere, offering a wonderful base from which to explore the Top End's remarkable attractions and natural beauty.

About the Role

  • Respond promptly to booking enquiries via various channels, communicate effectively, and provide timely confirmations within 24 hours as per our hotel reservations policy.
  • Answer all calls efficiently, within 3 rings, using our specified greeting, in a courteous and professional manner. Ensure all relevant information is obtained.
  • Capitalise on every opportunity to promote our hotel facilities and maximise sales through sound product knowledge and excellent selling skills.
  • Assist in the Front Office as required, especially during peak periods of activity, with guest check-in and check-out processes.
  • Handle guest complaints and enquiries professionally, ensuring the Revenue & Reservation Manager and Front Office Manager are informed of any guest feedback.

Requirements

  • Experience in a similar reservations environment or customer service experience, preferably in a hotel setting.
  • Strong knowledge of computer systems, including Microsoft Office.
  • Competent knowledge of OPERA Cloud is preferred.
  • Fluent oral and written English communication skills, with other languages highly regarded.
  • Experience in providing prompt and efficient service, including upselling advantages.

Your Benefits

We welcome you as you are and offer a work environment that supports your growth and learning every day. Work with us and find purpose in your life, so you can continue to explore Accor's limitless possibilities.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

Estimated Salary Range: AU$50,000 - AU$65,000 per annum, based on location and experience.



  • Darwin city centre, Northern Territory, Australia Accor Full time

    About Mercure Darwin Airport Resort & Novotel Darwin Airport HotelWe are a world-class destination conveniently located near the airport and just a short 15-minute drive from the vibrant Darwin CBD.Our properties offer a prime location for both business and leisure travellers, making us an ideal choice for those looking to explore the Top End.A Little About...


  • Darwin city centre, Northern Territory, Australia Accor Full time

    Reservation AgentWe are seeking a skilled and enthusiastic Reservation Agent to join our team at Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel.About the RoleThis is an exciting opportunity for a customer-focused individual to take on a challenging role that requires strong communication, problem-solving, and organizational skills.The...


  • Darwin city centre, Northern Territory, Australia Accor Full time

    Key ResponsibilitiesWe are looking for a Customer Service Representative to join our team at the hotel front desk.Responsibilities:Handle guest enquiries and complaints in a professional and efficient manner.Provide information about hotel facilities and services to guests.Assist with guest check-in and check-out processes.Use computer systems to manage...


  • Darwin, Northern Territory, Australia Accor Full time

    Job OverviewMercure Darwin Airport Resort & Novotel Darwin Airport Hotel are conveniently located near the airport and a short drive from the vibrant Darwin CBD, offering a prime location for both business and leisure travelers.SalaryThe estimated salary range for this position is AU$60,000 - AU$80,000 per annum, depending on experience.Job...


  • Darwin city centre, Northern Territory, Australia Minor Hotels Full time

    Minor Hotels is a global hospitality leader, with over 530 properties across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.We are currently seeking a skilled Part-time Maintenance Technician to join our team at Oaks Darwin Elan Hotel in Darwin, Australia.Job Description:The successful candidate will be responsible for...


  • Darwin city centre, Northern Territory, Australia Accor Full time

    **Welcome to Accor, a world of limitless possibilities!**We are seeking a highly motivated and customer-focused Reservation Agent to join our team at Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel.As a key member of our Front Office team, you will play a vital role in providing exceptional service to our guests, ensuring their stay is memorable...


  • Darwin, Northern Territory, Australia Oaks Hotels Full time

    About the RoleWe are seeking a skilled Maintenance and Repairs Specialist to join our team at Oaks Darwin Elan Hotel in Australia or New Zealand. As a key member of our maintenance team, you will be responsible for maintaining the presentation of guest rooms and public areas, as well as carrying out repairs within the property.Key Responsibilities:Undertake...


  • Darwin, Northern Territory, Australia Get Your Beach On Travel Full time

    Embark on a rewarding journey with Get Your Beach On Travel as an Entry-Level Travel Planner!About the RoleThis is a remote position that offers a unique opportunity to kick-start your career in the travel industry. You'll work with clients to design and plan their dream vacations, taking care of every detail from flights to hotel reservations.Key...

  • Front Office Manager

    4 weeks ago


    Darwin, Northern Territory, Australia Accor Full time

    Company OverviewMercure Darwin Airport Resort & Novotel Darwin Airport Hotel offer a prime location for business and leisure travellers, with modern facilities and exceptional service.We are part of the Airport Development Group, which has invested $25 million in transforming the properties into a world-class destination.Our focus is on providing an...


  • Darwin, Northern Territory, Australia Accor Full time

    Transform Your Hospitality Career with a Dynamic Opportunity Company OverviewMercure Darwin Airport Resort & Novotel Darwin Airport Hotel, located just steps away from the airport and a short 15-minute drive from the vibrant Darwin CBD, offer an ideal setting for business and leisure travelers.The properties have undergone significant enhancements,...


  • Darwin, Northern Territory, Australia Oaks Hotels Full time

    We are seeking a highly skilled Maintenance Professional to join our team at Oaks Darwin Elan Hotel.As a key member of our maintenance team, you will be responsible for ensuring the highest standards of cleanliness and presentation of guest rooms and public areas. This includes carrying out repairs and maintaining the overall upkeep of the property.The ideal...


  • Darwin, Northern Territory, Australia Get Your Beach On Travel Full time

    This is a unique opportunity to kick-start your career in the travel industry with the flexibility of working from home.Job Description: As an Entry-Level Travel Planner, you'll work with clients to design vacations, coordinate itineraries, and book travel arrangements. This role requires strong communication skills to listen to clients' travel preferences,...


  • Darwin, Northern Territory, Australia Get Your Beach On Travel Full time

    About the Role:As an Entry-Level Travel Planner with Get Your Beach On Travel, you will have the opportunity to create unforgettable journeys for clients. This position requires passion for travel and customer service, strong communication skills, organizational abilities, and a self-motivated attitude.Responsibilities:Client Consultation: Understand...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Cairns City, QLDWe offer a competitive salary of $65,000 - $75,000 per annum.Job Description:Company OverviewShangri-La The Marina, Cairns is a luxury five-star hotel located in the heart of Cairns. With 255 guest rooms and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Location: Cairns City, QLDWe are currently seeking a highly skilled Reservations Agent to join our team at Shangri-La The Marina, Cairns. As a luxury five-star hotel located in the heart of Cairns, we offer a unique opportunity for career advancement and personal growth.About the Role:Manage all incoming reservations inquiries efficiently and professionally...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Reserve with ExcellenceA seamless reservation experience is what we strive for at Shangri-La The Marina, Cairns. As a Reservations Agent, you will be the first point of contact for our guests, ensuring that every stay is memorable and enjoyable.The OpportunityManage all incoming reservations inquiries efficiently and professionally, providing exceptional...

  • Hotel Management

    1 month ago


    Darwin, Australia Darwin City Hotel Full time

    We are seeking a dynamic and experienced Hotel Service Manager to join our team. The successful candidate will go that extra mile to provide a memorable guest experience, who is energetic and passionate about providing great service to our guests and ensuring all guest areas are presented to the highest standard. This position oversees the attending to our...

  • Reservations Agent

    6 months ago


    Darwin, Australia Accor Full time

    Company Description Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel are conveniently located just a few steps away from the airport and a short 15-minute drive from the vibrant Darwin CBD, the Hotels offer a prime location for both business and leisure travellers. Be a part of this Journey… Airport Development Group (ADG) has made a...

  • Reservations Agent

    2 months ago


    Cairns City, Australia Shangri-La Cairns Full time

    Cairns City, QLDRESERVATIONS AGENT Global brand with opportunity for growth and progressionAccommodation benefits, F&B discounts, staff meals, laundered uniform and more!Competitive salary As a Reservations Agent, you will be the first point of contact for guests wishing to book their stay at our hotel. Your primary responsibility will be to provide a...

  • Reservations Agent

    2 months ago


    Cairns City, Australia Shangri-La Cairns Full time

    RESERVATIONS AGENT  Global brand with opportunity for growth and progressionAccommodation benefits, F&B discounts, staff meals, laundered uniform and more!Competitive salary As a Reservations Agent, you will be the first point of contact for guests wishing to book their stay at our hotel. Your primary responsibility will be to provide a seamless...


  • Garden City, Victoria, Australia AccorHotel Full time

    Job OverviewPullman & Mercure Melbourne Albert Park is seeking a dedicated Group Reservations AgentThis role is part of the commercial heart of our hotel team, reporting to the Director of Sales. You will work with our Sales and Planning teams and clients to ensure group reservations are planned effectively and efficiently.The key responsibilities include...


  • Brisbane City, Australia Accor Full time

    Company Description Welcome to The Sebel Brisbane Hotel! Experience contemporary elegance in Brisbane CBD, steps from Queen Street Mall. Enjoy studio, one- and two-bedroom apartments, dining, and amenities including a heated pool, sauna, and gym. Host events with our conference rooms and outdoor terrace for up to 200 guests. The Sebel Brisbane: where...


  • Cairns City, Queensland, Australia QUICKSILVER GROUP Full time

    Role OverviewWe are seeking a skilled Reservations Supervisor to lead and motivate our team of reservation specialists. As an enthusiastic leader, you will ensure the delivery of exceptional customer services to our passengers.About the RoleAs a key member of our reservations team, your responsibilities will include managing staff schedules and rosters,...


  • Cairns City, Queensland, Australia NOVOTEL Full time

    Job SummaryWe are seeking a detail-oriented and customer-focused Hotel Operations Coordinator to join our team at Novotel. As a key member of our front office operations, you will be responsible for handling guest reservations, inquiries, and ensuring seamless check-in/check-out experiences.About the RoleIn this dynamic role, you will:Manage Guest...


  • Melbourne City Centre, Australia Travel Trade Recruitment Full time

    $65000 - $75000 per annum + super + bonus Melbourne CBD, Victoria - Reservations, Travel Agent - Permanent 4791SJ1 Favourite - I am looking for an experienced Inbound FIT or Groups Travel Consultant to work for a leading Inbound Travel provider based in Melbourne. Are you eager to join an established, leading travel company who value their staff? This is a...


  • Melbourne City Centre, Australia Travel Trade Recruitment Full time

    $70000 - $85000 per annum + + super Melbourne CBD, Victoria - Corporate Travel, Travel Agent - Permanent 5742SJ4 Favourite I am looking for an experienced Corporate Travel Consultant to hit the ground running in a hybrid role. **JOB DESCRIPTION**: - Dealing with busy corporate clients travel requests - Working on a GDS to make reservations - Galileo,...


  • Cairns City, Queensland, Australia NOVOTEL Full time

    Accommodate and Delight GuestsWe are seeking a Hotel Operations Specialist to join our team at NOVOTEL. In this dynamic role, you will be responsible for delivering exceptional guest experiences while driving hotel performance.About the Role:Handle guest reservations and inquiries with precision and professionalismMaintain a positive, sales-driven approach...


  • Cairns City, Queensland, Australia NOVOTEL Full time

    Job OverviewIn a fast-paced, dynamic environment at NOVOTEL, we're seeking an Accommodation and Reservations Specialist to join our team. This role offers opportunities for growth and development, with the potential to progress into leadership positions.About the RoleWe are looking for a highly motivated individual who can handle guest reservations and...


  • Cairns City, Australia NOVOTEL Full time

    Job DescriptionIn this dynamic role, you'll support both reservations and front office operations while taking on the following responsibilities:Handle guest reservations and inquiries with precision and professionalismMaintain a positive, sales-driven approach through phone, email, and in-person interactionsDrive Accor's loyalty program by collaborating...


  • Garden City, Victoria, Australia AccorHotel Full time

    Role DescriptionWe are looking for an organised and adaptable Group Reservations AgentThis position is responsible for working closely with internal and external stakeholders to achieve group reservation targets. Key responsibilities include managing group room blocks, handling client queries and special requests, and ensuring effective communication with...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    About the RoleWe are seeking a highly skilled and motivated Night Auditor to join our team at Shangri-La The Marina, Cairns.ResponsibilitiesAssume responsibility for all activities at the Front Desk, ensuring the effective and efficient operation of the hotel.Collaborate with the Night Supervisor to ensure seamless communication and handovers during...

  • Reception Staff

    6 months ago


    Toowoomba City, Australia Burke & Wills Hotel Full time

    ⭐ NOW HIRING ⭐ CASUAL RECEPTION STAFF at Burke & Wills Hotel Do you have a passion for exceptional customer service? Are you a strong communicator who can work well under pressure? Do you want to work at Toowoomba’s Luxury Hotel? An exciting opportunity exists for a Front Office Receptionist at the Burke & Wills Hotel. The successful applicant will...


  • Darwin, Australia H on Mitchell Full time

    Position: Assistant Manager Position OverviewThe Assistant Manager at H on Mitchell Apartment Hotel will work closely with the General Manager to oversee the day-to-day operations of the hotel, ensuring a smooth and efficient operation. This role involves managing staff, maintaining service standards, and ensuring guest satisfaction while contributing to...