Hotel Reservation Consultant
1 month ago
About Us
Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel are strategically located near the airport and just a short drive from the city centre, making them ideal for both business and leisure travellers.
Accor has made a significant investment to transform these properties into a world-class destination. Our redevelopment project includes upgrades to enhance the guest experience.
We have undergone enhancements to our accommodation and facilities to provide a comfortable stay for our guests. We are excited to introduce a brand new lagoon pool, where you can relax and soak up the tropical atmosphere. Additionally, a poolside restaurant has been added, providing a delightful dining experience in a stunning setting.
Our extensive tropical gardens create a serene and inviting atmosphere, offering a wonderful base from which to explore the Top End's remarkable attractions and natural beauty.
About the Role
- Respond promptly to booking enquiries via various channels, communicate effectively, and provide timely confirmations within 24 hours as per our hotel reservations policy.
- Answer all calls efficiently, within 3 rings, using our specified greeting, in a courteous and professional manner. Ensure all relevant information is obtained.
- Capitalise on every opportunity to promote our hotel facilities and maximise sales through sound product knowledge and excellent selling skills.
- Assist in the Front Office as required, especially during peak periods of activity, with guest check-in and check-out processes.
- Handle guest complaints and enquiries professionally, ensuring the Revenue & Reservation Manager and Front Office Manager are informed of any guest feedback.
Requirements
- Experience in a similar reservations environment or customer service experience, preferably in a hotel setting.
- Strong knowledge of computer systems, including Microsoft Office.
- Competent knowledge of OPERA Cloud is preferred.
- Fluent oral and written English communication skills, with other languages highly regarded.
- Experience in providing prompt and efficient service, including upselling advantages.
Your Benefits
We welcome you as you are and offer a work environment that supports your growth and learning every day. Work with us and find purpose in your life, so you can continue to explore Accor's limitless possibilities.
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.
Estimated Salary Range: AU$50,000 - AU$65,000 per annum, based on location and experience.
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