Reservations Agent

2 months ago


Cairns City, Australia Shangri-La Cairns Full time

Cairns City, QLD

RESERVATIONS AGENT 

  • Global brand with opportunity for growth and progression
  • Accommodation benefits, F&B discounts, staff meals, laundered uniform and more
  • Competitive salary

As a Reservations Agent, you will be the first point of contact for guests wishing to book their stay at our hotel. Your primary responsibility will be to provide a seamless reservation experience while upholding the highest standards of customer service. You will handle reservation inquiries via phone, email, and online platforms, ensuring that each guest's needs are met with personalised attention.

The Hotel

Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 19 function venues and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.

The Role

  • Manage all incoming reservations inquiries efficiently and professionally
  • Assist guests with availability, room selection, and rates while promoting the hotel's services and special offers
  • Exemplary written and verbal communication skills
  • Ability to work under pressure and problem solve
  • Accurately input and update reservation details into the hotel's property management system
  • Monitor room availability and assist in maximising occupancy and revenue through upselling and cross-selling techniques
  • Ability to effectively manage your time and multitask to ensure deadlines and timeframes are met
  • Exceptional telephone technique and communication skills
  • Previous experience in a Reservations/Front Office Management (preferred)
  • Experience using Opera PMS (preferred)

What’s in it for you:

  • A competitive salary and incentive scheme 
  • Opportunity for career advancement within a global hotel brand
  • Excellent staff benefits; Discounted car parking, generous accommodation benefits and F&B discounts across the group
  • Duty meals provided in fully staffed and maintained staff canteen 
  • Laundered staff uniform
  • Shangri-La Academy offering lifelong development programs 
  • Opportunity to work and grow your career in a five-star hotel on the Cairns waterfront 

Please submit your resume together with a covering letter.


  • Reservations Agent

    2 months ago


    Cairns City, Australia Shangri-La Cairns Full time

    RESERVATIONS AGENT  Global brand with opportunity for growth and progressionAccommodation benefits, F&B discounts, staff meals, laundered uniform and more!Competitive salary As a Reservations Agent, you will be the first point of contact for guests wishing to book their stay at our hotel. Your primary responsibility will be to provide a seamless...

  • Reservations Agent

    6 months ago


    Darwin City, Australia Mantra Pandanas Full time

    Mantra Pandanas stands nestled in the vibrant core of Darwin city. The property encompasses modern and chic hotel rooms, studio spaces, as well as one and two bedroom apartments. Offering a range of conferencing and event style facilities as well as dining experiences at Table Forty Three, lagoon style recreational pool, spa and fully equipped gym for guests...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    About the Role:We are seeking a skilled and experienced Reservations Agent to join our team at Shangri-La The Marina, Cairns. As a key member of our Front Office team, you will be responsible for managing all incoming reservations inquiries efficiently and professionally.Your Key Responsibilities:Manage all incoming reservations inquiries via phone, email,...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Location: Cairns City, QLDWe are currently seeking a highly skilled Reservations Agent to join our team at Shangri-La The Marina, Cairns. As a luxury five-star hotel located in the heart of Cairns, we offer a unique opportunity for career advancement and personal growth.About the Role:Manage all incoming reservations inquiries efficiently and professionally...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Reserve with ExcellenceA seamless reservation experience is what we strive for at Shangri-La The Marina, Cairns. As a Reservations Agent, you will be the first point of contact for our guests, ensuring that every stay is memorable and enjoyable.The OpportunityManage all incoming reservations inquiries efficiently and professionally, providing exceptional...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Shangri-La The Marina, CairnsA luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns.We are seeking a highly skilled Reservations Agent to join our team!Key Responsibilities:Manage all incoming reservations inquiries efficiently and professionally via phone, email, and online platforms.Assist guests with availability,...


  • Brisbane City, Australia Accor Full time

    Company Description Welcome to The Sebel Brisbane Hotel! Experience contemporary elegance in Brisbane CBD, steps from Queen Street Mall. Enjoy studio, one- and two-bedroom apartments, dining, and amenities including a heated pool, sauna, and gym. Host events with our conference rooms and outdoor terrace for up to 200 guests. The Sebel Brisbane: where...


  • Darwin city centre, Northern Territory, Australia Mantra Pandanas Full time

    Mantra Pandanas: A Premier Hospitality ExperienceAs a Reservations Agent at Mantra Pandanas, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from initial inquiry to arrival. Your expertise will be invaluable in managing room availability, rates, and special offers, while suggesting...


  • Darwin city centre, Northern Territory, Australia Accor Full time

    Reservation AgentWe are seeking a skilled and enthusiastic Reservation Agent to join our team at Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel.About the RoleThis is an exciting opportunity for a customer-focused individual to take on a challenging role that requires strong communication, problem-solving, and organizational skills.The...


  • Cairns City, Australia SIXT Australia Full time

    Job DescriptionSIXT Australia is on the lookout for a Full Time Customer Experience Agent/Vehicle Detailer to join the team in Cairns Airport!As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle...

  • Guest Service Agent

    4 weeks ago


    Cairns City, Australia PULLMAN Full time

    Company DescriptionJoin our team at Pullman Cairns International, a distinguished hotel located in the heart of Cairns City. With stunning waterfront and mountain views from 324 beautifully appointed rooms, tropical pools, a serene wellness spa, and 2700 sqm of versatile event space, we provide guests with unmatched luxury and flexibility for relaxation,...


  • Cairns, Australia The NRMA Full time

    Job Description SIXT Australia is on the lookout for a Casual Customer Experience Agent/Vehicle Detailer to join the team in Cairns Airport .  As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Location: Cairns City, QLD">A Competitive Salary awaits an experienced Reservations Agent to join our team at Shangri-La The Marina, Cairns. As the first point of contact for guests wishing to book their stay, you will be responsible for providing a seamless reservation experience while upholding the highest standards of customer service.">About the...

  • Guest Service Agent

    4 weeks ago


    Cairns City, Australia PULLMAN Full time

    Job DescriptionIn this role, you will create a welcoming experience for our guests from arrival to departure through thoughtful, personable, and genuine hospitality. You’ll handle requests with a smile, ensure accurate reservations and billing, and play a key part in maximizing occupancy and revenue. Additionally, you'll manage phone calls, coordinate...

  • Front Desk Ambassador

    3 weeks ago


    Cairns City, Queensland, Australia PULLMAN Full time

    Role OverviewWe are seeking a highly skilled Guest Service Agent to join our dynamic team at Pullman Cairns International.Key ResponsibilitiesCreate a warm and welcoming atmosphere for guests from arrival to departure.Ensure accurate reservations, billing, and maximize occupancy and revenue.Manage phone calls, coordinate transportation and luggage services,...


  • Cairns City, Queensland, Australia SIXT Australia Full time

    Job Overview:SIXT Australia is seeking a Full Time Customer Experience Agent/Vehicle Detailer to join the team in Cairns Airport. As a key member of our team, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia's vehicle presentation standards.About the Role:This...


  • Cairns City, Queensland, Australia PULLMAN Full time

    Located in the heart of Cairns City, Pullman Cairns International offers an unparalleled luxury experience for guests. With 324 beautifully appointed rooms and suites, our hotel provides stunning waterfront and mountain views.As a leading member of the Accor Group, we pride ourselves on delivering exceptional guest experiences and upholding the highest...


  • Cairns, Queensland, Australia The NRMA Full time

    Job OpportunitySIXT Australia is seeking a Casual Customer Experience Agent/Vehicle Detailer to join the team in a Cairns Airport location.This role involves delivering exceptional customer service, identifying sales opportunities, and ensuring rental vehicles meet SIXT Australia's presentation standards.Responsibilities:Communicate with customers through...


  • Cairns, Queensland, Australia The NRMA Full time

    Sixt Australia Job OverviewWe are seeking a skilled and motivated Customer Experience Agent/Vehicle Detailer to join our team at Cairns Airport. The successful candidate will be responsible for providing exceptional customer service, creating sales opportunities, and ensuring rental vehicles meet Sixt Australia's high standards.About the RoleThis is a casual...


  • Darwin city centre, Northern Territory, Australia Mantra Pandanas Full time

    Mantra Pandanas: Elevate Your Career in HospitalityLocated in the heart of Darwin city, Mantra Pandanas is a modern and chic hotel that offers a range of accommodation options, including hotel rooms, studio spaces, and one and two-bedroom apartments. Our property features state-of-the-art conferencing and event facilities, dining experiences at Table Forty...