Reservations Agent

4 weeks ago

Cairns City, Australia Shangri-La Cairns Full time

Cairns City, QLD

RESERVATIONS AGENT 

  • Global brand with opportunity for growth and progression
  • Accommodation benefits, F&B discounts, staff meals, laundered uniform and more
  • Competitive salary

As a Reservations Agent, you will be the first point of contact for guests wishing to book their stay at our hotel. Your primary responsibility will be to provide a seamless reservation experience while upholding the highest standards of customer service. You will handle reservation inquiries via phone, email, and online platforms, ensuring that each guest's needs are met with personalised attention.

The Hotel

Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 19 function venues and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.

The Role

  • Manage all incoming reservations inquiries efficiently and professionally
  • Assist guests with availability, room selection, and rates while promoting the hotel's services and special offers
  • Exemplary written and verbal communication skills
  • Ability to work under pressure and problem solve
  • Accurately input and update reservation details into the hotel's property management system
  • Monitor room availability and assist in maximising occupancy and revenue through upselling and cross-selling techniques
  • Ability to effectively manage your time and multitask to ensure deadlines and timeframes are met
  • Exceptional telephone technique and communication skills
  • Previous experience in a Reservations/Front Office Management (preferred)
  • Experience using Opera PMS (preferred)

What’s in it for you:

  • A competitive salary and incentive scheme 
  • Opportunity for career advancement within a global hotel brand
  • Excellent staff benefits; Discounted car parking, generous accommodation benefits and F&B discounts across the group
  • Duty meals provided in fully staffed and maintained staff canteen 
  • Laundered staff uniform
  • Shangri-La Academy offering lifelong development programs 
  • Opportunity to work and grow your career in a five-star hotel on the Cairns waterfront 

Please submit your resume together with a covering letter.

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