Hotel Reservations Coordinator
1 week ago
Location: Cairns City, QLD
We are currently seeking a highly skilled Reservations Agent to join our team at Shangri-La The Marina, Cairns. As a luxury five-star hotel located in the heart of Cairns, we offer a unique opportunity for career advancement and personal growth.
About the Role:
- Manage all incoming reservations inquiries efficiently and professionally via phone, email, and online platforms.
- Assist guests with availability, room selection, and rates while promoting the hotel's services and special offers.
- Accurately input and update reservation details into the hotel's property management system.
- Monitor room availability and assist in maximising occupancy and revenue through upselling and cross-selling techniques.
Key Requirements:
- Excellent written and verbal communication skills.
- Ability to work under pressure and problem solve effectively.
- Previous experience in a Reservations/Front Office Management role (preferred).
- Experience using Opera PMS (preferred).
What We Offer:
- A competitive salary of $55,000 - $65,000 per annum.
- Opportunity for career advancement within a global hotel brand.
- Excellent staff benefits, including discounted car parking, generous accommodation benefits, and F&B discounts across the group.
- Duty meals provided in a fully staffed and maintained staff canteen.
- Laundered staff uniform.
- Shangri-La Academy offering lifelong development programs.
How to Apply:
Please submit your resume together with a covering letter to be considered for this exciting opportunity.
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