Hotel Reservations Coordinator

1 week ago


Cairns City, Queensland, Australia Shangri-La Cairns Full time

Location: Cairns City, QLD

We are currently seeking a highly skilled Reservations Agent to join our team at Shangri-La The Marina, Cairns. As a luxury five-star hotel located in the heart of Cairns, we offer a unique opportunity for career advancement and personal growth.

About the Role:

  • Manage all incoming reservations inquiries efficiently and professionally via phone, email, and online platforms.
  • Assist guests with availability, room selection, and rates while promoting the hotel's services and special offers.
  • Accurately input and update reservation details into the hotel's property management system.
  • Monitor room availability and assist in maximising occupancy and revenue through upselling and cross-selling techniques.

Key Requirements:

  • Excellent written and verbal communication skills.
  • Ability to work under pressure and problem solve effectively.
  • Previous experience in a Reservations/Front Office Management role (preferred).
  • Experience using Opera PMS (preferred).

What We Offer:

  • A competitive salary of $55,000 - $65,000 per annum.
  • Opportunity for career advancement within a global hotel brand.
  • Excellent staff benefits, including discounted car parking, generous accommodation benefits, and F&B discounts across the group.
  • Duty meals provided in a fully staffed and maintained staff canteen.
  • Laundered staff uniform.
  • Shangri-La Academy offering lifelong development programs.

How to Apply:

Please submit your resume together with a covering letter to be considered for this exciting opportunity.



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