Hotel Operations Coordinator

4 weeks ago


Cairns City, Queensland, Australia NOVOTEL Full time

Job Summary

We are seeking a detail-oriented and customer-focused Hotel Operations Coordinator to join our team at Novotel. As a key member of our front office operations, you will be responsible for handling guest reservations, inquiries, and ensuring seamless check-in/check-out experiences.

About the Role

In this dynamic role, you will:

  • Manage Guest Reservations: Handle guest reservations and inquiries with precision and professionalism, maximizing occupancy and rates by identifying upsell and cross-sell opportunities.
  • Sales-Driven Approach: Maintain a positive and sales-driven approach through phone, email, and in-person interactions, driving Accor's loyalty program by collaborating with front office and reservations teams.
  • Operate Efficiently: Operate phone systems efficiently and support portering duties as needed, ensuring smooth hotel operations.

Requirements

To be successful in this role, you will need:

  • Previous Experience: Previous experience in a Front Office or Reservations role, with proficiency in Microsoft Office and Opera Cloud highly advantageous.
  • Excellent Communication Skills: Excellent verbal and written communication skills, with a proven ability to work independently and thrive in a dynamic environment.
  • Flexibility: Flexibility to work a variety of shifts, including weekends and public holidays.

Benefits

As a Hotel Operations Coordinator at Novotel, you will enjoy:

  • Global Accommodation Discounts: Immediate access to global accommodation discounts, making it easier to travel the world.
  • Industry-Focused Training: #LearnYourWay with a sophisticated modern training platform, offering a constantly expanding database of free industry-focused training.
  • Recognition of Service Anniversaries: Recognition of service anniversaries and Accor Tenure Milestones, celebrating your dedication to our company.

About Us

Nova is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries. We offer endless career development opportunities, making us an ideal choice for those looking to grow their careers in the hospitality industry.

Estimated Salary: $50,000 - $65,000 per year



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