Reservations Agent

5 months ago

Darwin, Australia Accor Full time

Company Description

Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel are conveniently located just a few steps away from the airport and a short 15-minute drive from the vibrant Darwin CBD, the Hotels offer a prime location for both business and leisure travellers.

Be a part of this Journey…

Airport Development Group (ADG) has made a significant investment of $25 million to transform the properties into a world-class destination. The major redevelopment project includes a range of upgrades to enhance the guest experience.

The existing accommodation and facilities have undergone significant enhancements, ensuring a comfortable and enjoyable stay for the guests. We are excited to introduce a brand-new lagoon pool, where you can relax and soak up the tropical vibes. Additionally, a poolside restaurant has been added, providing a delightful dining experience in a stunning setting.

The extensive new tropical gardens create a serene and inviting atmosphere, offering a wonderful base from which to explore all the remarkable attractions and natural beauty that the Top End has to offer.


Job Description
Handle enquiries for bookings via fax, email and phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours) following hotel reservations policy. Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained. Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. Assist in Front Office as required, especially with guest check in and check out during peak periods of activity. Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue & Reservation Manager and Front Office Manager is informed of any guest feedback.
Qualifications
Experience in a similar reservations environment, alternatively, customer service experience is required, preferably in a Hotel environment. Strong knowledge of computer systems including Microsoft Office. Competent knowledge of OPERA Cloud preferred. Fluent orally & verbally in English, with other languages well regarded. Experience providing prompt and efficient service including upselling advantages.
Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

  • Reservations Agent

    6 months ago

    Darwin City, Australia Mantra Pandanas Full time

    Mantra Pandanas stands nestled in the vibrant core of Darwin city. The property encompasses modern and chic hotel rooms, studio spaces, as well as one and two bedroom apartments. Offering a range of conferencing and event style facilities as well as dining experiences at Table Forty Three, lagoon style recreational pool, spa and fully equipped gym for guests...

  • Reservation Agent

    4 weeks ago

    Darwin, Northern Territory, Australia AccorHotel Full time

    Key Responsibilities:Receive and respond to guest bookings via various channels in a timely and efficient manner, adhering to hotel policies.Answer calls promptly and provide excellent customer service, ensuring all necessary information is collected.Foster a positive experience by promoting hotel facilities and services, utilizing strong product knowledge...

  • Reservations Coordinator

    4 weeks ago

    Darwin city centre, Northern Territory, Australia Mantra Pandanas Full time

    Mantra Pandanas: A Premier Hospitality ExperienceAs a Reservations Agent at Mantra Pandanas, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from initial inquiry to arrival. Your expertise will be invaluable in managing room availability, rates, and special offers, while suggesting...

  • Accor Hospitality Reservation Professional

    2 weeks ago

    Darwin city centre, Northern Territory, Australia Accor Full time

    Reservation AgentWe are seeking a skilled and enthusiastic Reservation Agent to join our team at Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel.About the RoleThis is an exciting opportunity for a customer-focused individual to take on a challenging role that requires strong communication, problem-solving, and organizational skills.The...

  • Customer Experience Ambassador

    4 weeks ago

    Darwin city centre, Northern Territory, Australia Mantra Pandanas Full time

    Mantra Pandanas: Elevate Your Career in HospitalityLocated in the heart of Darwin city, Mantra Pandanas is a modern and chic hotel that offers a range of accommodation options, including hotel rooms, studio spaces, and one and two-bedroom apartments. Our property features state-of-the-art conferencing and event facilities, dining experiences at Table Forty...

  • Customer Experience Coordinator

    3 weeks ago

    Darwin city centre, Northern Territory, Australia Mantra Pandanas Full time

    About Mantra PandanasLocated in the heart of Darwin city, Mantra Pandanas is a modern and chic hotel offering a range of stylish rooms, studio spaces, and apartments. Our property features conference and event facilities, dining experiences at Table Forty Three, a lagoon-style pool, spa, and gym for guests to enjoy.Your RoleWe are seeking a highly skilled...

  • Guest Experience Ambassador

    3 weeks ago

    Darwin city centre, Northern Territory, Australia Mantra Pandanas Full time

    Estimated Salary: AU$55,000 - AU$65,000 per yearAbout the Role:As a Reservations Agent at Mantra Pandanas, you will play a vital part in delivering exceptional guest experiences from initial inquiry to arrival. Your role is to provide expert advice on room availability, rates, and hotel amenities while working closely with our teams to ensure seamless guest...

  • Customer Experience Specialist

    4 weeks ago

    Darwin, Northern Territory, Australia Oaks Hotels Full time

    Experience the rewarding world of customer service as a Guest Service Agent at Oaks Hotels.About UsWe are a leading hospitality brand, dedicated to delivering exceptional guest experiences and creating unforgettable memories. Our team is passionate about providing warm and welcoming service to guests from all over the world.Job SummaryThis role involves...

  • Dynamic Guest Experience Coordinator

    2 weeks ago

    Darwin city centre, Northern Territory, Australia Mantra Pandanas Full time

    About Mantra PandanasLocated in the heart of Darwin city, Mantra Pandanas is a modern hotel offering chic rooms and apartments. The property features conferencing facilities, dining experiences, a lagoon-style pool, spa, and gym for guests to enjoy.Darwin's vibrant atmosphere offers a unique blend of Aboriginal heritage and natural landscapes. Explore...

  • Other (Customer Service & Call Centre) - H on Mitchell

    1 month ago

    Darwin, Australia H on Mitchell Full time

    Position: Assistant Manager Position OverviewThe Assistant Manager at H on Mitchell Apartment Hotel will work closely with the General Manager to oversee the day-to-day operations of the hotel, ensuring a smooth and efficient operation. This role involves managing staff, maintaining service standards, and ensuring guest satisfaction while contributing to...

  • Customer Service Representative

    2 weeks ago

    Darwin city centre, Northern Territory, Australia Accor Full time

    **Welcome to Accor, a world of limitless possibilities!**We are seeking a highly motivated and customer-focused Reservation Agent to join our team at Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel.As a key member of our Front Office team, you will play a vital role in providing exceptional service to our guests, ensuring their stay is memorable...

  • Customer Service Representative

    3 weeks ago

    Darwin city centre, Northern Territory, Australia Accor Full time

    Company OverviewMercure Darwin Airport Resort & Novotel Darwin Airport Hotel offer a prime location for business and leisure travellers, strategically situated near the airport and within a short 15-minute drive from the vibrant Darwin CBD.SalaryWe are offering a competitive salary of approximately $65,000 per annum, commensurate with industry standards and...