Cairns Hotel Reservations Coordinator

6 days ago


Cairns City, Queensland, Australia Shangri-La Cairns Full time

Reserve with Excellence

A seamless reservation experience is what we strive for at Shangri-La The Marina, Cairns. As a Reservations Agent, you will be the first point of contact for our guests, ensuring that every stay is memorable and enjoyable.

The Opportunity
  • Manage all incoming reservations inquiries efficiently and professionally, providing exceptional written and verbal communication skills
  • Assist guests with availability, room selection, and rates while promoting our hotel's services and special offers
  • Utilise your problem-solving abilities to handle complex reservations situations
  • Input and update reservation details into our property management system accurately and efficiently
  • Monitor room availability and assist in maximising occupancy and revenue through upselling and cross-selling techniques
  • Multitask effectively to ensure deadlines and timeframes are met
  • Provide excellent telephone technique and communication skills to our guests
Your Benefits
  • A competitive salary of $60,000 per annum, plus incentive scheme
  • Opportunities for career advancement within our global hotel brand
  • Generous staff benefits, including discounted car parking, accommodation benefits, and F&B discounts across the group
  • Duty meals provided in our fully staffed and maintained staff canteen
  • Laundered staff uniform
  • Access to Shangri-La Academy, offering lifelong development programs
  • The opportunity to work and grow your career in a five-star hotel on the Cairns waterfront

What We're Looking For

  • Previous experience in a Reservations/Front Office Management role
  • Experience using Opera PMS
  • Exceptional communication and interpersonal skills
  • Ability to work under pressure and meet deadlines


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