Hotel Operations Manager

5 days ago


Cairns City, Queensland, Australia Shangri-La Cairns Full time

About the Role

We are seeking a highly skilled and motivated Night Auditor to join our team at Shangri-La The Marina, Cairns.

Responsibilities

  • Assume responsibility for all activities at the Front Desk, ensuring the effective and efficient operation of the hotel.
  • Collaborate with the Night Supervisor to ensure seamless communication and handovers during shifts.
  • Review and update the Reception Diary, recording important information for follow-up by day shift staff.
  • Stay informed about departures and arrivals, vacant rooms available for sale, and upcoming reservations.
  • Action all traces and roll over unresolved issues to the next day if necessary.
  • Ensure Registration Cards for Check-Ins are updated in Fidelio to meet Shangri-La standards before ending each night shift.
  • Maintain adherence to hotel policies and procedures in collaboration with the Night Supervisor and Front Office Manager.
  • Attend to guest needs throughout the night shift.
  • Complete the Night Audit process successfully.
  • Perform other duties assigned by the Night Supervisor and/or Front Office Manager.

The Ideal Candidate

  • A competitive salary ($**68,000**)
  • An opportunity to grow your career within a global hotel brand
  • A comprehensive benefits package including discounted car parking, accommodation benefits, F&B discounts, and more
  • Duty meals provided in a fully staffed and maintained staff canteen
  • Laundered staff uniform
  • Access to the Shangri-La Academy for lifelong development programs
  • The chance to work and advance your career in a five-star hotel on the picturesque Cairns waterfront

What's Next?

Please submit your resume along with a covering letter outlining your experience and qualifications.



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