Hotel Operations Manager
5 days ago
About the Role
We are seeking a highly skilled and motivated Night Auditor to join our team at Shangri-La The Marina, Cairns.
Responsibilities
- Assume responsibility for all activities at the Front Desk, ensuring the effective and efficient operation of the hotel.
- Collaborate with the Night Supervisor to ensure seamless communication and handovers during shifts.
- Review and update the Reception Diary, recording important information for follow-up by day shift staff.
- Stay informed about departures and arrivals, vacant rooms available for sale, and upcoming reservations.
- Action all traces and roll over unresolved issues to the next day if necessary.
- Ensure Registration Cards for Check-Ins are updated in Fidelio to meet Shangri-La standards before ending each night shift.
- Maintain adherence to hotel policies and procedures in collaboration with the Night Supervisor and Front Office Manager.
- Attend to guest needs throughout the night shift.
- Complete the Night Audit process successfully.
- Perform other duties assigned by the Night Supervisor and/or Front Office Manager.
The Ideal Candidate
- A competitive salary ($**68,000**)
- An opportunity to grow your career within a global hotel brand
- A comprehensive benefits package including discounted car parking, accommodation benefits, F&B discounts, and more
- Duty meals provided in a fully staffed and maintained staff canteen
- Laundered staff uniform
- Access to the Shangri-La Academy for lifelong development programs
- The chance to work and advance your career in a five-star hotel on the picturesque Cairns waterfront
What's Next?
Please submit your resume along with a covering letter outlining your experience and qualifications.
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