Hotel Operations Specialist

3 days ago


Cairns City, Queensland, Australia NOVOTEL Full time
Accommodate and Delight Guests

We are seeking a Hotel Operations Specialist to join our team at NOVOTEL. In this dynamic role, you will be responsible for delivering exceptional guest experiences while driving hotel performance.

About the Role:
  • Handle guest reservations and inquiries with precision and professionalism
  • Maintain a positive, sales-driven approach through interactions
  • Drive loyalty program enrollment targets by collaborating with front office and reservations teams
  • Maximize occupancy and rates by identifying upsell and cross-sell opportunities
  • Ensure smooth check-in/check-out experiences while prioritizing guest satisfaction
  • Assist with inventory control and rate management to optimize hotel performance
  • Operate phone systems efficiently and support with portering duties as needed
Key Qualifications:
  • Previous experience in a Front Office or Reservations role
  • Proficiency with Microsoft Office and Opera Cloud is highly advantageous
  • Demonstrated service orientation with exceptional attention to detail
  • Proven ability to work independently, take initiative, and thrive in a dynamic environment.
  • Excellent verbal and written communication
  • Flexibility to work a variety of shifts, including weekends and public holidays
Salary:

$45,000 - $55,000 per annum, depending on experience

Why Join NOVOTEL?
  • Immediate access to global accommodation and F&B discounts
  • A sophisticated modern training platform offering free industry-focused training
  • Recognition of service anniversaries and Accor Tenure Milestones
About Our Commitment to Diversity & Inclusion:

We value diversity and inclusion, aiming to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you during the recruitment process.



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