Hotel Operations Specialist
3 days ago
We are seeking a Hotel Operations Specialist to join our team at NOVOTEL. In this dynamic role, you will be responsible for delivering exceptional guest experiences while driving hotel performance.
About the Role:- Handle guest reservations and inquiries with precision and professionalism
- Maintain a positive, sales-driven approach through interactions
- Drive loyalty program enrollment targets by collaborating with front office and reservations teams
- Maximize occupancy and rates by identifying upsell and cross-sell opportunities
- Ensure smooth check-in/check-out experiences while prioritizing guest satisfaction
- Assist with inventory control and rate management to optimize hotel performance
- Operate phone systems efficiently and support with portering duties as needed
- Previous experience in a Front Office or Reservations role
- Proficiency with Microsoft Office and Opera Cloud is highly advantageous
- Demonstrated service orientation with exceptional attention to detail
- Proven ability to work independently, take initiative, and thrive in a dynamic environment.
- Excellent verbal and written communication
- Flexibility to work a variety of shifts, including weekends and public holidays
$45,000 - $55,000 per annum, depending on experience
Why Join NOVOTEL?- Immediate access to global accommodation and F&B discounts
- A sophisticated modern training platform offering free industry-focused training
- Recognition of service anniversaries and Accor Tenure Milestones
We value diversity and inclusion, aiming to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you during the recruitment process.
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