Hotel Reservation Consultant
7 days ago
Cairns City, QLD
We offer a competitive salary of $65,000 - $75,000 per annum.
Job Description:Company Overview
Shangri-La The Marina, Cairns is a luxury five-star hotel located in the heart of Cairns. With 255 guest rooms and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.
The Role
- Manage all incoming reservations inquiries efficiently and professionally via phone, email, and online platforms.
- Assist guests with availability, room selection, and rates while promoting the hotel's services and special offers.
- Exemplary written and verbal communication skills are required to ensure seamless reservation experiences for our guests.
- Able to work under pressure and problem solve to meet deadlines and timeframes.
- Accurately input and update reservation details into the hotel's property management system.
- Monitor room availability and assist in maximising occupancy and revenue through upselling and cross-selling techniques.
- Able to effectively manage your time and multitask to ensure efficient workflow.
- Exceptional telephone technique and communication skills are essential for this role.
- Previous experience in a Reservations/Front Office Management is preferred.
- Experience using Opera PMS is also preferred.
Key Responsibilities:
- Handle reservation inquiries and provide personalised attention to each guest.
- Upsell and cross-sell hotel services and special offers to maximise revenue.
- Maintain accurate records of reservations and updates in the property management system.
- Collaborate with other departments to ensure seamless service delivery.
What's in it for you:
- A competitive salary of $65,000 - $75,000 per annum.
- Opportunity for career advancement within a global hotel brand.
- Excellent staff benefits, including discounted car parking, accommodation benefits, and F&B discounts across the group.
- Duty meals provided in a fully staffed and maintained staff canteen.
- Laundered staff uniform.
- Shangri-La Academy offering lifelong development programs.
- Opportunity to work and grow your career in a five-star hotel on the Cairns waterfront.
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