Senior Patient Advocate

3 weeks ago


Bella Vista, New South Wales, Australia Kincare Full time
About the Role

We are seeking a highly skilled Senior Patient Advocate to join our national contact centre. As the voice of KinCare, you will be responsible for directing incoming customer calls and providing exceptional support to ensure each customer's experience is of the highest quality.

This role offers a hybrid working model, with 2 days per week in our office and 3 days from home. You can expect:

  • A full-time permanent position
  • 5 additional annual leave days once you reach your 12-month anniversary with KinCare
  • Working hours between 12:30pm-9pm (AEST) Monday to Friday
  • 1 weekend shift every 4-6 weeks
  • Work-from-home options
  • Ongoing training & coaching for your development
  • A fun, supportive team

About You

You will be empathetic, with exceptional communication and customer service skills. You will thrive in a fast-paced team environment and remain calm under pressure.

Experience working in a call centre is advantageous, but not essential if you are a quick and eager learner. Strong computer skills are essential, and demonstrated experience with CRM systems is required.

You will also have strong time-management and organisational skills, with outstanding attention to detail.

About KinCare

KinCare has a 30-year track record of supporting older Australians to live independently. We're committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.

We believe that our people make us a great place to work. When you join us, you'll be inspired and challenged every day. You'll be surrounded by passionate, committed colleagues and have the opportunity to build meaningful connections.

We value work-life balance and flexibility, offering a family-orientated culture where time at work and at home matters.

Benefits

In this role, you can expect an estimated salary of $60,000-$80,000 per annum, depending on your level of experience. You will also receive:

  • A comprehensive benefits package
  • Ongoing training & coaching for your development
  • A fun, supportive team environment

Estimated Salary Range

$60,000 - $80,000 per annum



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