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Enterprise Account Growth Specialist
1 month ago
We're a leading security awareness training and simulated phishing platform, trusted by tens of thousands of organizations worldwide. Our mission is to empower employees to make smarter security decisions every day.
Our company culture values radical transparency, extreme ownership, and continuous professional development in a welcoming environment where everyone feels valued. Whether working remotely or in-person, we strive to create an engaging atmosphere with regular team activities and social events.
To learn more about our team and office culture, visit our Careers Page.
Job Description:The Enterprise Account Growth Specialist is responsible for building strong relationships with existing customers and maximizing their lifetime value within the assigned portfolio. This will be achieved by delivering exceptional customer experiences and unlocking the full potential of our products to drive business outcomes that exceed expectations.
Main Responsibilities:
- Develop a deep understanding of customer objectives and create tailored strategies to meet their needs.
- Collaborate with customers to identify opportunities for growth and implement plans to achieve them.
- Leverage KnowBe4's assessments to enhance program maturity and security culture.
- Coordinate onboarding processes, account configuration, product training, and change management activities.
- Maintain a high level of professionalism in managing complex enterprise accounts.
- Work closely with technical support to address technically complex questions.
- Monitor customer adoption, usage, and health metrics.
- Engage with customers through prescribed engagement models to drive continued success and additional value throughout the subscription term.
- Conduct regular business reviews to ensure satisfaction, resolve issues, and drive successful product adoption.
To excel in this role, you'll need:
- A minimum of an Associate's Degree or equivalent work experience and education.
- Proven experience managing complex IT systems and large-scale customer portfolios.
- Familiarity with standard concepts, practices, and procedures within the IT Security Field.
- Experience with Salesforce or other CRM platforms, Microsoft Excel and Word, Gmail and Google Docs, and web browsers.
- Prior experience as a Customer Success Manager is highly desirable.
$85,000 - $110,000 per annum, depending on location and experience.
Benefits:We offer competitive compensation packages, including bonuses based on sales targets, employee referral incentives, adoption assistance, tuition reimbursement, certification reimbursement, and completion bonuses. Our relaxed dress code and modern work environment reflect our commitment to flexibility and well-being.
