Customer Retention Specialist

3 days ago


Melbourne, Victoria, Australia Lyrebird Health Full time

About Lyrebird Health:

We are a leading healthcare company in AU, dedicated to providing innovative solutions and exceptional customer experiences.

As a Customer Retention Specialist, you will play a critical role in driving business growth through strategic partnerships and customer-centric initiatives.

Key responsibilities include:

  • Managing high-value enterprise accounts, ensuring consistent delivery of results across $1M–$5M ARR.
  • Identifying opportunities for expansion, referrals, and renewal to maximise account growth.
  • Collaborating with sales and product teams to advocate for customer needs and shape the roadmap.
  • Establishing scalable workflows, tools, and reporting processes for enterprise account management.

Estimated salary: AU$100,000 - AU$160,000 per annum.



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