Customer Retention Specialist
3 days ago
About Lyrebird Health:
We are a leading healthcare company in AU, dedicated to providing innovative solutions and exceptional customer experiences.
As a Customer Retention Specialist, you will play a critical role in driving business growth through strategic partnerships and customer-centric initiatives.
Key responsibilities include:
- Managing high-value enterprise accounts, ensuring consistent delivery of results across $1M–$5M ARR.
- Identifying opportunities for expansion, referrals, and renewal to maximise account growth.
- Collaborating with sales and product teams to advocate for customer needs and shape the roadmap.
- Establishing scalable workflows, tools, and reporting processes for enterprise account management.
Estimated salary: AU$100,000 - AU$160,000 per annum.
-
Customer Retention Marketing Specialist
3 weeks ago
Melbourne, Victoria, Australia DoorDash Technologies Australia Pty Ltd Full timeUnlock New Opportunities in Customer RetentionWe're looking for a highly skilled Customer Retention Marketing Specialist to join our team at DoorDash Technologies Australia Pty Ltd. As a key member of our Retention Marketing team, you will play a critical role in developing and executing strategic programs to increase customer retention and engagement.About...
-
Customer Portfolio Manager
4 weeks ago
Melbourne, Victoria, Australia BOQ Specialist Full timeAbout the OpportunityWe are seeking an experienced Customer Portfolio Manager to join our team at BOQ Specialist. In this role, you will be responsible for managing a diverse portfolio of customers, with a focus on customer retention and growth.
-
Retention Marketing Specialist
3 weeks ago
Melbourne, Victoria, Australia Easygo Full timeWe are Easygo, a leading provider of online entertainment services to the iGaming industry. Our vision is to revolutionize the way people experience entertainment online.As a Retention Marketing Specialist, you will play a crucial role in enhancing customer lifetime value and reducing churn in the Turkish market. You will be responsible for coordinating all...
-
Health Club Sales and Retention Specialist
1 month ago
Melbourne, Victoria, Australia Goodlife Health Clubs Full timeWe are seeking a highly motivated Health Club Sales and Retention Specialist to join our team at Goodlife Health Clubs. As a leading fitness organisation in Australia, we offer a unique opportunity for career growth and development.Our 97 premium clubs across Queensland, Victoria, South Australia, and Western Australia provide a supportive environment for...
-
Customer Retention Strategist
1 month ago
Melbourne, Victoria, Australia Bupa Full timeUnlock a fulfilling career with Bupa, a leading health insurance provider dedicated to helping people live longer, healthier, happier lives. As part of our global team, you'll be at the forefront of delivering exceptional customer experiences.Role OverviewWe're seeking a seasoned Retention Delivery Manager to join our Domestic Retail Portfolio team. In this...
-
Chief Customer Retention Officer
4 weeks ago
Melbourne, Victoria, Australia Adairs Full timeWe are seeking an experienced Chief Customer Retention Officer to join our team at Adairs.This is a high-profile role that plays a critical part in driving our strategic goals for customer engagement and loyalty.As Chief Customer Retention Officer, you will lead the development and execution of our loyalty program, with a focus on membership growth,...
-
Activation and Retention Expert
3 days ago
Melbourne, Victoria, Australia Lyrebird Health Full timeAbout the Position: We're seeking a talented individual to fill the role of Senior Onboarding Specialist at Lyrebird Health. In this position, you'll play a critical role in driving customer activation and retention by creating scalable onboarding solutions, tailored training programs, and proactive education campaigns. You'll work closely with...
-
Customer Engagement and Retention Strategist
3 weeks ago
Melbourne, Victoria, Australia IG Group Full timeJob DescriptionThe Senior Engagement and Retention Manager will be responsible for driving engagement and retention strategies across IG Group in Australia. This role will support the Head of Marketing in executing deliverables that align with key strategic priorities, focusing on enhancing customer experiences and increasing active client base.We're a...
-
Strategic Customer Retention Lead
4 weeks ago
Melbourne, Victoria, Australia IG Group Full timeAbout IG GroupIG Group is a global, FTSE-listed company that specializes in online trading and investing. Our progressive fintech brands have received numerous awards for their innovative platforms and employee experiences.We believe in financial freedom and aim to help ambitious individuals achieve it. Our groundbreaking technology and forward-thinking...
-
Strategic Customer Retention Manager
3 weeks ago
Melbourne, Victoria, Australia IG Group Full timeCompany OverviewIG Group is a global, FTSE-listed company that specializes in online trading and investing. We have a collection of progressive fintech brands and have received numerous awards for our top-class platforms and employee experiences.We believe in financial freedom and aim to help ambitious people achieve it. Our innovative technology and...
-
Key Account Retention Specialist
4 weeks ago
Melbourne, Victoria, Australia Hipages Full timeAbout the Role:We are expanding our sales team to better service our clients in Australia, seeking experienced Key Account Retention Specialists to join our dynamic team in Melbourne. As an integral part of our team, you will play a key role in managing a portfolio of tradie businesses and developing strong relationships with clients.What You'll...
-
Customer Acquisition and Retention Strategist
3 weeks ago
North Melbourne, Victoria, Australia Country Road Group Full timeJob DescriptionWe are seeking a skilled Customer Acquisition and Retention Strategist to join our team at the Country Road Group. This is an exciting opportunity to drive business growth by developing and implementing effective customer acquisition and retention strategies.About UsThe Country Road Group is one of Australasia's largest Lifestyle Brand Houses,...
-
Commercial Banking Relationship Manager
4 weeks ago
Melbourne, Victoria, Australia BOQ Specialist Full timeAbout the RoleAn exciting opportunity has arisen for a skilled Commercial Banking Relationship Manager to join our team at BOQ Specialist in Melbourne. This role involves managing an existing portfolio of diversified customers, focusing on customer retention and growth through new business generation.Key responsibilities include:Promoting commercial product...
-
Senior Marketing Strategist – Customer Retention
4 weeks ago
Melbourne, Victoria, Australia Maxxia Pty Ltd Full timeOverviewMaxxia Pty Ltd is a leading provider of salary packaging, novated leasing, and financial products. We are committed to delivering exceptional service and value to our clients and customers.Job SummaryWe are seeking an experienced Senior Marketing Strategist to join our team in a permanent full-time capacity. The successful candidate will be...
-
Commercial Relationship Manager
3 weeks ago
Melbourne, Victoria, Australia BOQ Specialist Full timeAbout BOQ SpecialistBOQ Specialist is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.We are a family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand...
-
Key Account Retention Specialist
1 month ago
Melbourne, Victoria, Australia Canonical Full timeJob SummaryWe are seeking a Key Account Retention Specialist to join our team in AU. This is a unique opportunity to develop trust with customers, provide exceptional experiences, and alleviate pain points through clear understanding of customer objectives.About the RoleDevelop trust with assigned customers and provide a best-in-class experienceActivate...
-
Customer Success Specialist
4 weeks ago
Melbourne, Victoria, Australia Xplor Full timeAbout XplorXplor Technologies is a global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We serve over 106,000 customers who processed over $37 billion in payments across 20 markets.Job OverviewWe are seeking a CUSTOMER SUCCESS SPECIALIST to join our team in Melbourne. As a Customer Success Specialist, you will...
-
Strategic Engagement and Retention Director
4 weeks ago
Melbourne, Victoria, Australia IG Group Full timeAt IG Group, we're on a mission to deliver the world's best trading experience. As our Strategic Engagement and Retention Director, you'll play a key role in driving this vision forward.About the RoleThis is a senior leadership position that requires a deep understanding of customer engagement and retention strategies. You'll lead a team of experts in...
-
Customer Engagement Specialist
3 weeks ago
Melbourne, Victoria, Australia Bank of Queensland Full timeAbout the RoleWe are seeking a talented Customer Engagement Specialist to join our Contact Centre team. As a key member of our customer service team, you will play a vital role in building and maintaining long-lasting relationships with our customers.The ideal candidate will have a passion for delivering exceptional customer experiences and a strong ability...
-
Senior Customer Engagement Specialist
4 weeks ago
Melbourne, Victoria, Australia SIX Payment Services Full timeAbout the RoleWe are seeking an experienced Senior Customer Engagement Specialist to join our team at ANZ Worldline Payment Solutions. In this role, you will be responsible for providing exceptional customer service and support to our clients.Job DescriptionAs a Senior Customer Engagement Specialist, you will be responsible for managing all inbound calls and...