Strategic Account Growth Manager

5 days ago


Melbourne, Victoria, Australia ReadyTech Full time

ReadyTech is more than just a software provider, we're a technology partner that empowers communities to thrive. Our mission-critical software helps businesses across various markets be ready for anything.

We're an ASX-listed company with a strong track record of sustainable growth and a significant number of long-term customers. This stability provides us with the resources to offer our employees an experience that will push them to be their best, provide career-building challenges, and numerous growth opportunities.

In this role, you'll have the opportunity to mature a high-performing account management function supporting SME clients and develop capability to support Enterprise-sized clients. You'll craft and execute strategies to improve client retention and grow 'share of wallet' in a SaaS environment by being a player and coach.

You'll lead by example, coaching and mentoring your team members, and work within a matrix structure to drive aligned priorities and objectives for shared outcomes. Your ability to influence, negotiate win-win outcomes, and build relationships with individuals at all levels will be essential in achieving success.

We celebrate our diversity and are proud to be an equal opportunity employer. Our inclusive environment fosters positivity, fairness, and empathy in every interaction. If you're looking for a role that will challenge you and provide opportunities for growth, please read on.

About the Role:

  • Mature a high performing account management function supporting SME clients
  • Develop and execute strategies to improve client retention and grow 'share of wallet'
  • Lead by example, coaching and mentoring team members
  • Work within a matrix structure to drive aligned priorities and objectives for shared outcomes

Requirements:

  • Previous experience growing and leading teams responsible for account management and client success in a SaaS environment
  • Proven experience crafting and executing strategies to improve client retention and grow 'share of wallet' in a SaaS environment
  • Strong leadership skills, comfortable rolling up sleeves, and leading by example
  • Ability to influence and work within a matrix structure to drive aligned priorities and objectives for shared outcomes

About Us:

At ReadyTech, we believe in seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness, and empathy in every interaction. Our commitment to equality and inclusivity means everyone can feel like they belong.

As part of our commitment to ensuring a safe and secure working environment for all employees, if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check.

Our estimated salary for this role is $120,000 - $150,000 per annum, based on industry standards and the level of experience required. Please note that this figure is an estimate and may vary depending on individual circumstances.

We offer a range of benefits, including additional leave days, volunteer leave, access to Sonder, and paid parental leave. We also have a hybrid work arrangement, which allows you to balance your work and personal life effectively.



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