Customer Success Manager

2 days ago


Melbourne, Victoria, Australia Darktrace Full time

This is a challenging Customer Success Manager role with Darktrace, a leading cybersecurity company in Australia. As part of the team, you will be responsible for managing a portfolio of enterprise accounts and building strong relationships with customers. Your primary objective will be to drive customer satisfaction, retention, and growth by understanding their objectives and providing strategic guidance and best practices.

Key Responsibilities:

  • Act as the primary point of contact for existing Darktrace customers
  • Drive customer adoption and success by understanding customer objectives and providing strategic guidance and best practices
  • Monitor customer health and proactively address potential challenges to ensure high levels of satisfaction and retention
  • Conduct regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions with customers

**Qualifications:**

  • 3+ years of experience in Customer Success, Account Management, Client Service, Consulting, or a related role, preferably in cybersecurity or technology
  • Proven track record of managing and growing customer accounts
  • Strong communication, negotiation, and interpersonal skills
  • Ability to understand complex technical concepts and translate them into value-driven conversations

We offer an estimated salary of $120,000 - $150,000 per year, depending on experience.

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Darktrace.



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