Workers Compensation Technical Advisor

4 weeks ago


Tweed Heads, New South Wales, Australia Employers Mutual Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support to individuals during their return-to-work journey. We foster a culture that allows for continuous investment in our employees, ensuring a long-term career at EML.

The Opportunity

As part of our diverse team, you will make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work have a purpose.

This role supports the Case Management teams by providing technical guidance on compensation payment schemes and assisting in their administration. The position operates in a customer-centric environment that focuses on proactive claim management.

This is a full-time, permanent or 12-month contract position based in the Tweed Heads office, with flexibility to work from home. Relocation allowance for eligible candidates.

Your Responsibilities

  • Identify opportunities for continuous improvement and work with the team to develop solutions that maximize case management effectiveness.
  • Ensure claims teams achieve performance and KPA targets as set out in the BU performance framework.
  • In conjunction with the Team Leader, identify, develop, and implement effective strategies to support the achievement of key performance and remuneration measures.

About You

  • Strong technical experience in workers' compensation claims.
  • Proven experience coaching and mentoring case managers in the workers compensation industry.
  • Demonstrated understanding and application of relevant NSW Workers Compensation laws and associated regulations.
  • Previous experience working as a case manager or technical specialist.
  • Tertiary studies in Allied Health or Legislation are desirable.

What We Offer

We stand together as equals. EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We offer a range of benefits, including:

  • A vibrant, collaborative, and innovative team culture.
  • Flexibility with the opportunity to work from home when fully trained.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

We value our people and are committed to supporting their professional development and providing generous employee benefits. If this position interests you, please apply now.



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