Injury Management Specialist

4 weeks ago

Tweed Heads, New South Wales, Australia Employers Mutual Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support to individuals during their return-to-work journey. We foster a culture that allows for continuous investment in our employees, ensuring a long-term career at EML.

The Opportunity

As part of our diverse team, you will contribute to making a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work have a purpose.

The purpose of this role is to become a subject matter expert on workplace injury management practices to support Claims Specialists in developing effective return to work, return to live, and recovery strategies.

This is a full-time, permanent position based in the Tweed Heads office, with flexibility to work from home.

Your Responsibilities

  • Work directly with claims specialists as part of a team to deliver the icare customer experience.
  • Encourage proactive and open communication with key stakeholders during decision-making processes.
  • Provide regular advice and feedback to Claims Specialists and Team Leaders on adverse decisions relating to injury management.
  • Report to the Injury Management community and contribute to practice and professional development initiatives.
  • Promote and provide injury management support to claims teams within agreed timeframes.

About You

  • A background in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology, Social Work, or Exercise Science) is advantageous.
  • Excellent understanding of the Workers Compensation Act 1987 (NSW) and the Workplace Injury Management & Workers Compensation Act 1998 (NSW).
  • Demonstrated experience in Injury Management, particularly high-risk significant injury claims.
  • Ability and commitment to continuous learning.
  • Strong understanding of medical terminology.

What We Offer

We stand together as equals. EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We offer a range of benefits, including:

  • A vibrant, collaborative, and innovative team culture.
  • Flexibility with the opportunity to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

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