Senior Claims Manager

3 weeks ago

Tweed Heads, New South Wales, Australia Employers Mutual Full time
About the Role

EML is a leading provider of workers compensation and personal injury claims management services. We're committed to helping individuals recover and return to work through ongoing support and collaboration with medical professionals, employers, and other stakeholders.

This is an exciting opportunity to join our team as a Senior Claims Manager, where you'll play a key role in managing a portfolio of workers compensation claims and achieving the optimum outcome of early and sustainable return to work with reasonable claim costs.

Your Responsibilities
  • Proactively manage a portfolio of workers compensation claims to achieve the optimum outcome of early and sustainable return to work with reasonable claim costs
  • Collaborate with medical professionals, employers, brokers, rehab providers, and other stakeholders to create an effective Return to Work strategy
  • Assist the worker and employer with the claim process, providing support, managing expectations, and ensuring timely access to required services to support return to work and injury recovery
  • Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments
  • Respond to escalations and provide coaching and mentoring to other members of the team
About You
  • Minimum 3 years of experience managing claims within the New Zealand Accident Compensation Scheme
  • An empathetic, resilient, and motivational approach to provide customer-centric support
  • A driven professional with highly developed written and verbal communication skills
  • Careful consideration to detail with a high concern for accuracy
  • Strong stakeholder engagement and management
  • A team player who likes to work collaboratively and can also work independently
What We Offer

We stand together as equals. EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We offer a range of benefits, including:

  • A vibrant, collaborative, and innovative team culture
  • Flexibility with the opportunity to work from home when fully trained in your role
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Company-wide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super

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