Technical & Injury Management Specialist

6 months ago

Tweed Heads, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Tweed, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to support the Claims team by providing up-to-date technical guidance and injury management support on the Insurance for NSW scheme. The Insurance for NSW Scheme provides a range of insurance cover and services for participating Government ‎agencies such as NSW Police, Fire & Rescue NSW and Department of Health.

This will be full-time, permanent position based in the Tweed Office, with flexibility to work from home.

YOUR RESPONSIBILITIES
- Providing technical support to claims teams about the claims management process in line with the applicable legislation
- Reviewing and providing feedback about current claims management practices and procedures ensuring emerging trends are identified and managed
- Develop Injury Management Plans and implement strategies including leveraging relevant resources required in managing claim scenarios
- Provide specialist Injury Management coaching and one on one support to team members regarding claims management strategy and treatment approvals
- In conjunction with the Team Leader identify, develop and implement effective strategies to support the achievement of key performance and remuneration measures
- Building and maintaining strong collaborative relationships with internal and external stakeholders

ABOUT YOU
- Strong technical experience within the workers compensation scheme
- Experience in the Workers Compensation industry managing claims within all or most claims management segments
- Experience in managing relationships and competing stakeholder priorities
- Experience in coaching and supporting others
- Understanding of the Workers Compensation Act 1987 (NSW), the Workplace Injury Management & Workers Compensation Act 1998 (NSW), Workers Compensation Legislation Amendment Bill 2012, and the associated regulations and guidelines

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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