Workers Compensation Technical Advisor

3 weeks ago

Tweed Heads, New South Wales, Australia Employers Mutual Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support to individuals during their return-to-work journey. We foster a culture of learning and development, allowing us to continually invest in our employees and ensure a long-term career here at EML.

The Opportunity

This role is part of our diverse team based in Tweed Heads, where you will have the opportunity to make a positive impact on someone's life every day. You will feel a sense of satisfaction knowing your talent and hard work have a purpose.

The purpose of this role is to support the Case Management teams by providing technical guidance on compensation payment schemes and assisting in their administration. This position operates in a customer-centric environment that focuses on the proactive management of claims.

This is a full-time, permanent or 12-month contract position based in the Tweed Heads office, with flexibility to work from home. Relocation allowance for eligible candidates.

Your Responsibilities

  • Identify opportunities for continuous improvement and work with the team to develop solutions that maximize the effectiveness of case management.
  • Ensure claims teams achieve performance and KPA targets as set out in the BU performance framework.
  • In conjunction with the Team Leader, identify, develop, and implement effective strategies to support the achievement of key performance and remuneration measures.

About You

  • Strong technical experience in workers' compensation claims.
  • Proven experience coaching and mentoring case managers in the workers compensation industry.
  • Demonstrated understanding and application of relevant NSW Workers Compensation laws and associated regulations.
  • Previous experience working as a case manager or technical specialist.
  • Tertiary studies in Allied Health or Legislation are desirable.

What We Offer

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this role is of interest to you, please apply now.

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