Case Manager

3 months ago

Tweed Heads, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Tweed Heads, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

We have multiple entry level roles available in our claims teams where you will

focus on providing a high level of service and supporting injured workers to recover from workplace injury and return to work.

Case Management is a team effort We have designated specialists who are experienced and here to support you such as Technical Specialists, Injury Management Specialists, Mobile Case Managers and Team Leaders.
As part of our interview process, successfully reviewed applicants will need to be available to attend a face-to-face group interview on either Wednesday 4th of September or Thursday 5th September 2024.

This will be a permanent, full time position commencing on the 7th of October 2024 based in our Tweed Heads office, with flexibility to work from home up to 3 days per week once you've completed training.

YOUR RESPONSIBILITIES
- Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines with an empathetic approach.
- Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
- Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).
- Conduct claims reviews, case conferences or face to face meetings with clients as required.

ABOUT YOU
- Previous experience within a medical, hospitality, retail or corporate field, specialising in customer service is highly desirable.
- Willingness to go above and beyond for customers while collaborating in a team environment.
- The ability to proactively multitask and shift priorities when needed while thinking creatively when engaging with stakeholders such as workers, employers and providers.
- High attention to detail and strong organisational skills.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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