Claims Management Specialist

2 weeks ago

Tweed Heads, New South Wales, Australia Employers Mutual Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support to help individuals recover from injuries and return to work. We foster a culture of learning and growth, investing in our employees to ensure a long-term career.

The Opportunity

We are seeking a Claims Management Specialist to join our team in Sydney, working in our Emergency Services portfolios. As a key member of our claims team, you will play a crucial role in assisting injured workers return to employment. You will be the central point of contact for the injured worker, employer, and stakeholders involved in the treatment plan.

We are looking for individuals with a degree in psychology or a similar health science field. If you are passionate about utilizing your Allied Health background to make a difference, this role is for you.

This is a full-time, permanent position based in the Tweed office, with flexibility to work from home.

Your Responsibilities

  • Manage a portfolio of workers compensation claims, focusing on physical and psychological injuries
  • Build and maintain relationships with stakeholders, including injured workers, employers, doctors, and rehabilitation providers
  • Develop and implement strategies to improve recovery and return to work outcomes
  • Collaborate with Injury Management Specialists to develop plans for injured workers' return to work journeys

About You

  • Allied Health background with experience in customer service is highly desirable
  • Ability to work well within a team and thrive in a fast-paced environment
  • Passion for helping people and ability to handle challenging conversations
  • Proactive, self-motivated, and able to think creatively when engaging with stakeholders
  • Empathetic, resilient, and able to work well under pressure
  • Experience managing, negotiating, and influencing positive outcomes
  • You pride yourself on giving world-class customer service and have experience building rapport and collaborative relationships with each customer/client

What We Offer

We stand together as equals, celebrating diversity and inclusion. EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We offer a range of benefits, including:

  • A vibrant, collaborative, and innovative team culture
  • Flexibility to work from home when fully trained
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super

  • Claims Specialist

    4 weeks ago

    Tweed Heads, New South Wales, Australia Employers Mutual Full time

    About the RoleWe are seeking a highly skilled and compassionate Claims Specialist to join our team in Sydney. As a key member of our Emergency Services portfolios, you will play a vital role in helping injured workers return to employment.As a Claims Specialist, you will be responsible for managing a portfolio of workers compensation claims, focusing on...

  • Claims Specialist

    4 weeks ago

    Tweed Heads, New South Wales, Australia Employers Mutual Full time

    About the RoleWe are seeking a highly skilled and compassionate Claims Specialist to join our team in Sydney. As a key member of our Emergency Services portfolios, you will play a vital role in assisting injured workers return to employment.As a Claims Specialist, you will be responsible for managing a portfolio of workers compensation claims, focusing on...

  • Claims Specialist

    4 weeks ago

    Tweed Heads, New South Wales, Australia Employers Mutual Full time

    About the RoleWe are seeking a highly skilled and compassionate Claims Specialist to join our team in Sydney. As a key member of our Emergency Services portfolios, you will play a vital role in helping injured workers return to employment.As a Claims Specialist, you will be responsible for managing a portfolio of workers compensation claims, focusing on...

  • Claims Specialist

    4 weeks ago

    Tweed Heads, New South Wales, Australia Employers Mutual Full time

    About the RoleWe are seeking a highly skilled and compassionate Claims Specialist to join our team in Sydney. As a key member of our Emergency Services portfolios, you will play a vital role in helping injured workers return to employment.Your primary responsibility will be to manage a portfolio of workers compensation claims, focusing on physical and...

  • Claims Specialist

    2 weeks ago

    Tweed Heads, New South Wales, Australia Employers Mutual Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Injury Management Specialist

    4 weeks ago

    Tweed Heads, New South Wales, Australia Employers Mutual Full time

    About the RoleEML is a leading provider of workers' compensation and personal injury claims management services. Our goal is to deliver exceptional customer experiences and support individuals in their return-to-work journey.We are seeking a skilled Injury Management Specialist to join our team in Tweed Heads. As a key member of our team, you will work...

  • Injury Management Specialist

    6 days ago

    Tweed Heads, New South Wales, Australia Employers Mutual Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business with a vision to help people recover and return to work.As an Injury Management Specialist at EML, you will be part of a diverse team in Tweed Heads, playing a vital role in supporting claims specialists in developing effective return-to-work strategies and delivering...

  • Senior Claims Manager

    3 weeks ago

    Tweed Heads, New South Wales, Australia Employers Mutual Full time

    About the RoleEML is a leading provider of workers compensation and personal injury claims management services. We're committed to helping individuals recover and return to work through ongoing support and collaboration with medical professionals, employers, and other stakeholders.This is an exciting opportunity to join our team as a Senior Claims Manager,...

  • Injury Management Specialist

    2 weeks ago

    Tweed Heads, New South Wales, Australia Employers Mutual Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support to individuals during their return-to-work journey. We foster a culture that allows for continuous investment in our employees, ensuring a long-term career at EML.The OpportunityAs part of our diverse team, you will contribute to...

  • Injury Management Specialist

    3 weeks ago

    Tweed Heads, New South Wales, Australia Employers Mutual Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Injury Management Specialist

    2 weeks ago

    Tweed Heads, New South Wales, Australia Employers Mutual Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Injury Management Professional

    18 hours ago

    Tweed Heads, New South Wales, Australia Employers Mutual Full time

    Employers Mutual is committed to delivering exceptional care and support to our clients. We are seeking an Injury Management Specialist to join our team in Tweed Heads.The OpportunityThis role is a critical part of our Claims team, responsible for developing and implementing effective return-to-work and recovery strategies for our clients. You will work...

  • Injury Management Professional

    2 weeks ago

    Tweed Heads, New South Wales, Australia Employers Mutual Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Injury Management Consultant

    3 days ago

    Tweed Heads, New South Wales, Australia Employers Mutual Full time

    EML is a leading workers compensation and personal injury claims management business. Our goal is to provide ongoing support during our return-to-work journey. We foster a culture of continuous learning and investment in our employees to ensure a long-term career here at EML.THE OPPORTUNITYAs part of our diverse team, you will make a positive impact on...

  • Case Manager

    3 weeks ago

    Tweed Heads, New South Wales, Australia EML Australia Full time

    About the RoleEML Australia is a leading provider of workers compensation and personal injury claims management services. We are seeking a skilled Case Manager to join our team in Sydney, working in our Emergency Services portfolios.As a Case Manager, you will play a critical role in assisting injured workers to return to employment. You will be the central...

  • Workers Compensation Technical Advisor

    3 weeks ago

    Tweed Heads, New South Wales, Australia Employers Mutual Full time

    About EMLEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support to individuals during their return-to-work journey.The OpportunityWe are seeking a Technical Advisor to join our team in Tweed Heads. As a key member of our Case Management team, you will provide technical guidance on...

  • Workers Compensation Technical Advisor

    2 weeks ago

    Tweed Heads, New South Wales, Australia Employers Mutual Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support to individuals during their return-to-work journey. We foster a culture of learning and development, allowing us to continually invest in our employees and ensure a long-term career here at EML.The OpportunityThis role is part of our...

  • Workers Compensation Technical Advisor

    2 weeks ago

    Tweed Heads, New South Wales, Australia Employers Mutual Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support to individuals during their return-to-work journey. We foster a culture that allows for continuous investment in our employees, ensuring a long-term career at EML.The OpportunityAs part of our diverse team, you will make a positive...

  • Workers Compensation Technical Advisor

    2 weeks ago

    Tweed Heads, New South Wales, Australia Employers Mutual Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Clinical Nurse Specialist

    2 weeks ago

    Tweed Heads, New South Wales, Australia Australian Unity Full time

    About the RoleAustralian Unity is seeking an experienced Clinical Nurse Specialist to join our team in delivering the Diabetes Using Our Strengths Service (DUOSS) pilot research program. The successful candidate will lead the clinical delivery of the DUOSS, working in a digitally enabled model of care to provide quality, clinical care for patients managing...