Team Leader

7 months ago


Tweed Heads, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Tweed, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

We are seeking a diligent result driven team leader who is ready to make the next step within their career and help their team thrive to achieve excellent outcomes for EML within our IFNSW team.

This will be a permanent, full-time position based in our Tweed Office with flexibility to work from home.

YOUR RESPONSIBILITIES
- Oversee a portfolio of claims across your team of claims specialists and manage the workflow of claims from lodgement through to closure
- Ensure Claims Specialists are resourced to deliver the target customer experience
- Manage team workflow to ensure that the team are meeting performance and customer benchmark whilst Providing feedback and coaching to team members on their call quality and outputs
- Encouraging an environment of sharing knowledge and ideas to ensure continuous improvement within the team
- Ensure claims teams achieve performance and KPI targets as set out under as part of the BU performance framework

ABOUT YOU
- You will have demonstrated elements of people management and leadership qualities within your role with Strong experience in personal injury claims management
- You will have a strong track record and success rate within your current position achieving business objectives
- You will have team building skills, ability to coach and work through change management
- You will be able to Develop and maintain a respectful, cooperative working team relationships to promote an integrated, seamless delivery of the target customer experience and service
- You will have a large centricity around Customer service with an empathetic result driven approach
- Confident ability to engage and influence others positively within your team and build team relationships

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super


  • Team Leader

    7 months ago


    Tweed Heads, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Team Leader

    7 months ago


    Tweed Heads, Australia EML Full time

    **Team Leader**: NSW - Tweed Heads Workers Compensation Full Time EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey.** We continue to experience ongoing growth and now have over **4,000 dedicated...

  • Team Leader

    7 months ago


    Tweed Heads, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Team Leader

    1 week ago


    Tweed Heads, Australia Sunnyfield Full time

    About Sunnyfield Sunnyfield is an industry-leading not-for-profit organisation with 1500 employees delivering over 2000 support services daily. For almost 70 years, we have been supporting people with disability of all ages to be active, inclusive participants in their communities through innovative programs and person-centred active support plans. Our...


  • Tweed Heads, Australia Accor HQ Full time

    Located between the Tweed River and the beautiful Coolangatta Beach, **Mantra Twin Towns Hotel & Apartments** is just a short stroll to the famous Greenmount beach for beautifuly Rainbow Bay. A main feature of this property is the covered walkway through to everything that Twin Towns Services Club has to offer. All the energy of local dining, bars and...


  • Tweed Heads, Australia Home Caring Tweed Heads Full time

    **Job description** **Home Caring Pty Ltd** is a private registered NDIS and Aged Care provider and a leading national team providing in-home care support with the highest standards of care. - We are currently seeking outstanding and passionate Team Leader for our SIL homes in Tweed Heads and Banora Point._ The Team Leader Supported Independent Living...

  • Team Leader

    2 weeks ago


    Tweed Heads, Australia Tweed Shire Council Full time

    This newly created senior leadership role will lead our Business Systems Analysts, GIS team and Database/Data Analytics Officer to deliver: - cohesive high quality service to customers, - strong support with process innovation, and - new business solutions and business continuity. **About the role**: The position is responsible for: - Delivering Corporate...

  • Team Leader

    2 months ago


    Tweed Heads, Australia Momentum Collective Full time

    In-house training and career development opportunities - $49.28 per hour + Super + Salary packaging options to increase take home pay - A flexible and supportive working environment **ABOUT US** **Momentum Collective is a registered charity and not-for-profit community services organisation creating inclusive opportunities and positive outcomes. We have a...


  • Tweed Heads, Australia Australian Unity Full time

    As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities. The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities. In these...


  • Tweed Heads South, Australia Your Plan Manager Full time

    **NDIS Client Services Team Leader, Hybrid Opportunity!** **Position**:Client Services Team Leader** (Plan Management Services). This role would suit someone with **4+ year of experience in NDIS Plan Management** who understands all facets of the plan management role with an emphasis on participant choice and control. This is a leadership role, supported...

  • Team Leader

    3 days ago


    Tweed Heads, Australia St Vincent de Paul Society NSW Full time

    SCHCADS Award: Salary range $88k - 93k + super + salary packaging. - Not-for-profit salary packaging tax free benefits, increasing your take home pay! - Learning and development programs to grow your career The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society. -...


  • Tweed Heads, Australia United Disability Care Full time

    Are you passionate about making a difference in the lives of people with disabilities? Join our team as a Disability Service Leader in Tweed Heads South! At United Disability Care, we believe in supporting people to love their lives and live their dreams, guided by our ICARE values. As a Service Leader, you will play an essential role in providing...


  • Tweed Heads South, Australia Your Plan Manager Full time

    **Job**:Team Leader - NDIS Provider Services. This role would suit someone from an NDIS, financial or insurance background looking to work in a rewarding role. **_The Salary described for this role is based on a SCHCADS level 4.1, for a 38 hour week. _** **About Us**: Your Plan Manager (YPM) is a leading intermediary NDIS Plan Management and Support...


  • Tweed Heads South, Australia Your Plan Manager Full time

    **Job**:Team Leader - NDIS Provider Services. This role would suit someone from an NDIS, financial or insurance background looking to work in a rewarding role. **_The Salary described for this role is based on a SCHCADS level 4.1, for a 38 hour week. _** **About Us**: Your Plan Manager (YPM) is a leading intermediary NDIS Plan Management and Support...

  • Noosa Team Leader

    6 months ago


    Noosa Heads, Australia Yochi Full time

    Hospitality and Retail Leaders, now is the time to reward yourself and jump in to an exciting role with a brand that can give you a career! We are on the lookout for **Team Leaders **for our **Noosa** venue. Fun and happy customers, creating what makes them happy - all the good things about working in hospitality and retail, with none of the bad! **Who are...

  • Team Member

    2 months ago


    Tweed Heads, Australia 7-Eleven Full time

    Do you love Slurpees and sustainable Coffee? Well, so do we! It sounds like it’s time for you to come and join the team at 7-Eleven. Our Lismore store is on the lookout for casual Team Members with availability to work across the night shift - 2 to 3 shifts pe week. Being the face of your store, you will: - Delight your customers with service and store...


  • Noosa Heads, Australia Prestige Residential Full time

    JOIN OUR TEAM ! HOUSEKEEPING TEAM MEMBERS We are a locally operated external letting agent specialising in holiday rentals in and around the Noosa area. As our business grows, we are looking for an experienced Housekeeping Team Leader to join our team. **Job Overview**: **Key Responsibilities**: - Lead and supervise housekeeping teams across multiple...


  • Tweed Heads, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...


  • Burleigh Heads, Australia Bindaree Food Group Full time

    **Posted**: 21/12/2024 **Closing Date**: 20/01/2025 **Job Type**: Permanent - Full Time **Location**: Burleigh Heads, QLD **Job Category**: Accounting & Finance Bindaree Food Group (BFG) is a vertically integrated supply chain business delivering global meat solutions both domestically and internationally and has solidified its position as a prominent...

  • Liquor Team Member

    7 months ago


    Tweed Heads, Australia BWS Full time

    **At BWS, we are passionate about Beer, Wine and Spirits** Whether it's in the way we connect with customers and help them find their special product, or present our stores to be the best place to shop, we believe every BWS team member has a vital role to play. We want your passion for drinks to help drive and create memorable moments for our...