Technical Support Specialist
4 weeks ago
Pyramid Global Technologies is seeking a highly skilled Technical Support Specialist to join our team in Brisbane & Melbourne. As a key member of our customer support team, you will be responsible for providing exceptional technical assistance to our clients.
Job Summary:
We are looking for a talented individual with excellent communication and problem-solving skills to join our dynamic team. The ideal candidate will have experience in troubleshooting network-related issues, negotiating outcomes, and selling products and services that meet customer needs.
Key Responsibilities:
- Troubleshoot network-related issues and assist customers in resolving their problems.
- Negotiate with customers to find mutually beneficial solutions.
- Sell products and services that meet customer needs and expectations.
- Establish strong relationships with customers to provide them with a simple and brilliant customer experience.
- Demonstrate cultural awareness and adaptability when interacting with diverse team members and customers.
- Comply with safety and environmental legislation and procedures.
Requirements:
- Excellent verbal and written communication skills.
- Ability to comprehend and address customer needs effectively.
- Strong analytical and problem-solving skills.
- Experience in a call center environment, preferably with Telco experience.
- Knowledge of MS Office.
Benefits:
- A competitive salary package: $45k + super + shift allowance (0-3 months), $46.5k + super + shift allowance (3-6 months), or $50k + super + shift allowance (6 months and above).
- A 1-year fixed-term contract with leave entitlements.
- The opportunity to work in a collaborative environment with a supportive team.
- The chance to develop your skills and advance your career in a dynamic industry.
Working Conditions:
- Shift timings: 12 pm - 10 pm, 9 am - 6 pm, or 10 pm - 7 am.
- Working hours: 38 hours per week, plus half an hour break every day.
- Working days: Monday to Sunday (any 2 consecutive days off depending on the roster).
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