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Experienced Technical Support Specialist
1 month ago
Milestone IT is a leading provider of Information and Communication Technology solutions, with a strong focus on delivering exceptional service to our clients.
Salary Range:$60,000 - $80,000 per annum
About the Role:
This is an exciting opportunity for a highly motivated and experienced IT Helpdesk Support Engineer to join our team. As a key member of our Help Desk & IT Support division, you will be responsible for providing Level 1 support to users over the phone.
You will work closely with our small team of IT specialists to deliver excellent customer service and provide hands-on hardware and software support.
Key Responsibilities include:
- Providing technical support via phone, email, and in-person
- Logging tickets and managing the ticketing system
- Performing proactive and reactive troubleshooting to identify potential problems
- Installing, moving, adding, and changing equipment and software
- Maintenance of Client's Network
Skills and Qualifications:
- Detailed knowledge of Ticketing System
- Detailed knowledge and experience of Windows 10 Operating Systems
- Detailed knowledge and experience of Microsoft Office Suite
- Detailed knowledge of Active Directory
- Excellent communication and interpersonal skills
- Ability to work well independently and as part of a team
What We Offer:
- A competitive salary package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The opportunity to work with a talented team of professionals
