Technical Support Specialist

3 weeks ago


Melbourne, Victoria, Australia SEL Full time

Job Overview

We are seeking a skilled Technical Support Specialist to join our team at SEL. This role is ideal for individuals with a strong passion for technology and excellent problem-solving skills.

About the Role

As a Technical Support Specialist, you will provide technical assistance to our staff and customers, ensuring seamless support and resolving issues efficiently. Your primary responsibilities will include:

  • Providing technical guidance and troubleshooting expertise to resolve complex problems.
  • Maintaining up-to-date knowledge of SEL processes and technologies to stay ahead of emerging trends.
  • Performing thorough testing on new and existing technologies to ensure quality and reliability.
  • Documenting test results accurately and communicating them effectively to stakeholders.
  • Fostering a culture of collaboration and teamwork by adhering to SEL Values, Principles of Operations, and World Class Manufacturing Principles.

Required Skills and Qualifications

To excel in this role, you will need to possess:

  • Extensive experience in programming and script files.
  • A practical understanding of 3-phase power systems.
  • A working knowledge of emulators and logic analyzers.
  • The ability to use MS Windows and serial port terminal emulation software proficiently.
  • Practical knowledge of SEL protective relays & automation controllers.
  • Proficiency in using Microsoft Visio.
  • Strong writing, documentation, and speaking skills.
  • The ability to learn new skills and assume new responsibilities.
  • Effective communication and teamwork skills.

Benefits and Opportunities

This position offers a competitive salary range of $65,000 - $85,000 per annum, depending on qualifications and experience. Additionally, you can expect:

  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A collaborative and dynamic work environment that encourages innovation and creativity.

How to Apply



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