Technical IT Support Specialist

3 days ago


Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

Milestone IT is seeking an experienced Technical IT Support Specialist to provide exceptional service to our clients. This exciting opportunity offers a competitive salary, ideal for individuals with a strong background in IT and excellent communication skills.

The successful candidate will be responsible for delivering Level 1 support to users over the phone, providing first-level assistance and logging tickets. They will also be required to maintain a high level of customer satisfaction, ensuring that all queries are resolved efficiently and effectively.

Key responsibilities include:

  • Providing technical support to clients via phone
  • Logging and resolving tickets in a timely manner
  • Collaborating with internal teams to ensure seamless service delivery
  • Maintaining accurate records of client interactions
  • Identifying and escalating complex issues to senior technicians

To succeed in this role, you will require:

  • Detailed knowledge of ticketing systems and processes
  • Experience working with Windows 10 operating systems and Microsoft Office Suite
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • A friendly and professional demeanor, with a focus on delivering exceptional customer service

This is a fantastic opportunity for someone looking to take their IT career to the next level. With a competitive salary and opportunities for growth, we invite applications from motivated and skilled individuals who are passionate about delivering exceptional service.

Salary: $60,000 - $80,000 per annum



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