Technical Support Specialist

7 hours ago


Melbourne, Victoria, Australia Grow Talent Full time

The company, a leading provider of managed services, is seeking skilled Service Desk Agents to support a high-profile government service desk.

What's in It for You

  • This long-term contract role offers consistent work hours between 7 a.m. and 7 p.m., Monday to Friday, with a rotating roster.
  • You will receive comprehensive training and clear key performance indicators (KPIs) to help you succeed.
  • This Melbourne-based on-site position provides an opportunity to be part of a supportive team.

Job Responsibilities

  • You will provide specialised technical support via telephone or email in a Helpdesk environment.
  • Identify complex technical issues and escalate them effectively to senior staff or external vendors.
  • Log and document technical solutions and update users throughout the problem-resolution process.
  • Develop and maintain specialist knowledge of supported products and their related technologies.
  • Conduct training for Helpdesk/IT support staff.
  • Contribute to process and project improvements to enhance efficiency and service delivery.

Requirements

  • A baseline security clearance is mandatory.
  • You should have 1-2 years of relevant technical support experience.
  • You must have a strong understanding of common desktop applications, systems administration, and network engineering.
  • You require advanced problem-solving skills with a high service orientation and excellent communication abilities.

Salary and Benefits

We estimate the salary for this role to be around AU$65,000 - AU$80,000 per year, depending on your level of experience.

We recognize that diverse perspectives fuel innovation and we value diversity and inclusivity.

To discover more roles, please visit www.growtalent.com.au.



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