IT Technical Support Specialist

2 days ago


Melbourne, Victoria, Australia Anton Murray Consulting Full time

About the Role:

We are seeking an IT Technical Support Specialist to join our team at Anton Murray Consulting in Melbourne, Australia.

The successful candidate will be responsible for providing technical support to clients across Asia Pacific, ensuring a high level of service delivery and resolution of technical issues. This is a contract role with an hourly rate of $60-$80 AUD, depending on experience.

Key Responsibilities:

  • Technical Support: Provide business-as-usual (BAU) IT support to APAC partners, leveraging Global Support Model to deliver incident and service request management.
  • Analysis and Troubleshooting: Analyze impact, risks, and effort required to implement change requests, track and monitor escalated issues, and act as a resolution owner.
  • Communication and Collaboration: Regularly check for new issues/incidents raised by key business partners, generate and analyze trending reports, and provide regular updates and analysis during outages.
  • Project Management: Assist in project planning, monitoring, and recording IT assets to ensure compliance with internal and external regulations and vendor contracts.

Requirements:

  • Education: Bachelor's degree or equivalent.
  • Experience: Minimum 1-2 years' technical experience in operating systems, database, telecommunications, PC, LAN, WAN, and data security technologies.
  • Certifications: ITIL, MCSE, MCSA, and CCNA certifications a plus, along with working knowledge of Service Now System tool.

About Us:

Anton Murray Consulting is a leading recruitment agency specializing in IT and finance roles. We value innovation, collaboration, and excellent customer service.



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