Technical Support Specialist

4 weeks ago


Melbourne, Victoria, Australia ignite Full time

The Ignite team is seeking a highly skilled Technical Support Specialist to join their government client's IT department.

About the Role

This is an exciting opportunity for a motivated and detail-oriented individual to provide exceptional technical support to end-users, ensuring seamless technology resource utilization and smooth IT environment operation.

Key Responsibilities
  • Deliver first-level technical assistance through various channels, including phone, email, chat, or in-person, to troubleshoot software and hardware issues, connectivity problems, and other technical challenges.
  • Provide IT Helpdesk support to employees and Councillors, including home support for Councillors, for all Council IT systems.
  • Assist with installing, configuring, and updating software applications, ensuring valid software licenses and timely updates.
  • Maintain a positive and professional attitude, providing exceptional customer service by being patient, empathetic, and responsive when interacting with users.
  • Develop and maintain technical support documentation and records as required.
  • Collaborate on the rollout of technology programs as needed.
Requirements
  • Tertiary qualification in Information Technology or a related discipline.
  • Relevant work experience in similar IT Support roles.
  • Experience working with Office 365/Windows 10/Adobe Suite.
  • Able to explain technical concepts in clear non-technical terms.
  • Excellent communication skills, including impeccable telephone manner.
  • Technical experience in supporting Microsoft Teams and Mitel Telephony is an advantage.
  • Holding a driver's licence is essential, as travel to various sites is required.
Compensation Package

We offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience and qualifications. This package also includes opportunities for career growth and professional development within our dynamic team.



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