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Strategic Enterprise Growth Manager

1 month ago

Sydney, New South Wales, Australia HealthEngine Full time
About the Role

We are seeking a highly skilled Strategic Enterprise Growth Manager to join our team in Perth or Sydney. This is an exciting opportunity to drive growth and success across our largest and most complex customers.

Job Description

The Strategic Enterprise Growth Manager will play a critical role in leading our Enterprise Customer Success and Sales teams, developing and executing strategies to drive growth across Healthengine's largest and most complex customers and prospects.

This role is instrumental in deepening relationships with key enterprise accounts, delivering exceptional service and value, and achieving long-term revenue goals. The Strategic Enterprise Growth Manager will also coach and develop senior team members while maintaining executive-level relationships, driving the enterprise strategy towards Healthengine's long-term success.

Responsibilities:
  • Lead and manage the Enterprise GTM function, inclusive of both sales and Customer Success - ensuring exceptional service delivery and achievement of revenue targets.
  • Develop the strategy to acquire large enterprise customers whilst ensuring the success of our largest customers - ensuring deep relationships and ongoing impact and value.
  • Recruit and retain top talent, fostering a high-performing, engaged team culture.
  • Develop and implement strategies to expand and retain strategic enterprise accounts, focusing on delivering long-term value to Healthengine's most important clients.
  • Build and nurture executive-level relationships with large primary healthcare groups, acting as a trusted advisor to drive business growth.
  • Collaborate cross-functionally with Healthengine's product, marketing, and operations teams to align customer needs with the product roadmap, enhancing the customer experience.
  • Provide ongoing coaching and development opportunities to senior team members, ensuring they are well-equipped to manage complex client needs.
  • Ensure a proactive customer success strategy, identifying opportunities to deepen relationships and drive mutual value for enterprise clients.
  • Lead efforts to ensure customer feedback drives product innovation, contributing to Healthengine's mission of improving healthcare access and delivery.
  • Represent Healthengine at industry events, showcasing our leadership in health tech solutions.
  • Develop our Enterprise GTM strategy, aimed at securing new Enterprise customers across all verticals - with an emphasis on large customer win backs and new revenue opportunities
  • Forecasting against quarterly targets and deep understanding of the pipeline activities and metrics that will determine our success
About You

We're looking for someone who takes accountability in a fast-paced, autonomous and flexible environment. You should be able to handle change like a pro, and continuous improvement is a way of life. You should be willing to speak up and share your thoughts respectfully, with the intention of making positive change. You take initiative and drive your own learning journey without waiting for someone to point you in the right direction. And ultimately, you care: about people, health and innovation.

You'll bring 10+ years of experience in enterprise sales or customer success, with at least 5 years in a leadership role. Proven experience leading and scaling enterprise-level sales or customer success teams in a B2B SaaS environment, with a strong track record of exceeding sales targets. Demonstrated success in building and maintaining executive-level relationships with strategic accounts, particularly in complex industries like healthcare.

What We Offer

At Healthengine, we believe in the power of a diverse work environment to fulfill our mission and better serve our providers and patients. We offer a hybrid workplace that offers flexibility to balance work and life, a vibrant social calendar of events, quarterly team-building activities, awesome discounts and salary packaging options through our benefit partner, Maxxia, access to learning resources to develop your personal and professional skills, workplace wellness program, including extra leave and access to EAP and other wellbeing resources, extra leave so you can recharge and focus on your wellbeing, support for you when it comes time to grow your family with paid parental leave. We ranked 13th Best Workplace in Technology 2023 and are a certified Great Place to Work in Australia 2024.