Technical Support Specialist
4 weeks ago
About the Role
The IT Service Connect Advisor will be responsible for delivering professional IT support services to staff and students on behalf of their skilled resolver group at RMIT University.
Key objectives include resolving all IT enquiries at first point of contact while providing exceptional customer service skills across various channels. The successful candidate will anticipate customer needs, identify root causes, and provide advice or escalate specialist IT support as needed.
This is a fixed-term position until 28 March 2025, offering a competitive salary of AUD $95,000 per annum, plus 11.5% superannuation. The role involves working on-site at the Melbourne CBD campus with opportunities for growth and development in a collaborative environment.
To succeed in this position, you will require:
- Demonstrated customer service experience in an IT Service Desk field, delivering support services specific to the skilled resolver group.
- A strong customer-centric mindset with excellent communication skills to interact with non-technical end-users.
- The ability to fact-find, provide advice, and employ logical thinking to recommend solutions and strategies.
- Strong problem-solving, interpersonal, and analytical skills, with proficiency in using computer applications (Windows) and the ability to quickly learn new technologies.
- Desirable but not essential – Experience with ServiceNow, Active Directory, SCCM, Entra/Azure, Endpoint, and Microsoft Exchange.
RMIT University values diversity and is committed to creating an inclusive environment for all employees. We actively encourage applications from Aboriginal and/or Torres Strait Islander people, people with disability, and individuals from diverse backgrounds.
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