Commercial Sales Growth Strategist

1 month ago

Melbourne, Victoria, Australia Culture Amp Full time

Culture Amp is a leading employee experience platform empowering companies to transform their work environments. As an Account Manager in our Commercial segment, you will play a pivotal role in cultivating and enhancing customer relationships with HR and executive teams.

Your expertise in SaaS solutions will help identify growth opportunities, ensuring customers maximize the value of our product offerings while achieving their strategic goals. You will focus on driving efficiency and managing account volume effectively.

Key Responsibilities:

  • Develop a comprehensive understanding of your customers' unique business needs, industry trends, and communication styles to craft tailored solutions.
  • Identify and prioritize opportunities to increase product adoption, focusing on volume-driven strategies to enhance customer satisfaction and engagement.
  • Deepen connections across various levels within customer organizations, including HR teams, leadership, and key stakeholders, to promote widespread adoption of our solutions.
  • Conduct in-depth research on customers' businesses to bring valuable insights and targeted questions to meetings, ensuring efficient use of time and resources.
  • Use layered, open-ended questions to uncover customers' objectives, challenges, and aspirations, moving beyond surface-level discussions to drive impactful solutions.
  • Employ a customer-centric approach to develop strategic account plans that emphasize efficiency and volume, mapping key stakeholders and fostering strong relationships while maintaining organized territory management and forecasting.
  • Effectively utilize CRM and sales tools to manage account activity, track progress, and ensure best practices are consistently applied to enhance workflow efficiency.
  • Work closely with cross-functional teams to streamline processes and ensure a seamless and exceptional customer experience throughout the customer's lifecycle.
  • Identify and implement strategies to improve account management processes, ensuring efficient handling of a high volume of accounts while maintaining quality engagement.
  • Regularly track account metrics and performance indicators to assess efficiency, volume growth, and overall customer satisfaction, making data-driven adjustments as needed.

The ideal candidate will have 4-6 years of experience in revenue growth roles focused on expansion and customer-facing interactions with a high volume of accounts (120+). A proven background in the SaaS industry, particularly within HR Tech or related fields, is essential. Strong ability to identify and create opportunities for account expansion through innovative strategies is also required.

A competitive salary of $85,000 - $115,000 per year, depending on location and experience, is offered for this position. Additionally, Culture Amp provides a range of benefits, including Employee Share Options, programs for personal and professional development, mental wellbeing support, team budgets for activities, and quarterly wellbeing pauses. The company prioritizes diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.

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