Technical Support Specialist 3
3 weeks ago
Estimated Salary: $80,000 - $120,000 per year.
About the RoleWe are seeking a skilled Technical Support Specialist 3 to join our team. This role will involve providing first-line technical support to customers and field personnel on-site or remotely. The successful candidate will be responsible for troubleshooting and resolving technical issues, as well as providing installation and configuration services.
Main Responsibilities- Provide technical support to customers and field personnel on-site or remotely.
- Troubleshoot and resolve technical issues related to hardware, software, and networking systems.
- Install and configure new hardware and software systems.
- Develop and implement hardware installation plans for customers.
- Assist in the development of system level diagnostics and problem escalation procedures.
- Bachelor's degree in Computer Science or related field.
- Minimum 5 years' experience in technical support or a related field.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
We're a company that's passionate about innovation and making a difference. Our employees are motivated by a desire to make a positive impact, and we offer a collaborative and dynamic work environment that allows them to thrive. We're committed to diversity and inclusion, and we strive to create a workplace where everyone feels valued and empowered to contribute their best.
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