Technical Support Operations Specialist
4 days ago
We are a FinTech company that provides the complete technical infrastructure for financial institutions to send, receive, store, and convert fiat, crypto, and stablecoins.
Our team is looking for a skilled Technical Support Operations Specialist to join our growing organization. The successful candidate will have experience in providing technical support to clients and resolving complex technical issues.
Job Description- Provide analysis and reporting on major incidents and key performance metrics to stakeholders.
- Support incident response on critical applications and infrastructure issues.
- Communicate technical issues to customers in a clear and concise manner.
- Triage and troubleshoot system issues.
- Work closely with developers and operational teams on escalated technical issues.
- 1-3 years of experience in technical operations and customer support.
- Knowledge of relational/document-oriented databases, including SQL.
- Ability to perform REST API/FIX API troubleshooting.
- Familiarity with Python/Bash scripting is a plus.
- Familiarity with FIX API/WebSocket API is a plus.
- Basic understanding of blockchain and trading environment.
- Experience with Zendesk, JIRA, Confluence, and real-time monitoring tools.
- Earn equity based on performance.
- Maternity & Paternity leave.
- WeWork Membership.
- Annual Work From Home Stipend.
- Learning & Development Stipend after 6 months.
The salary for this position is estimated to be around $80,000 - $110,000 per year, depending on location and experience.
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