IT Support Specialist with Technical Expertise
2 weeks ago
We are looking for a dedicated and highly skilled IT Support Specialist to join our team at Empower Healthcare. This is a full-time position based in our Moorabbin Head office.
About the RoleThis role requires strong technical expertise, excellent communication skills, and a customer-focused approach to deliver exceptional support services. As an IT Support Specialist, you will be responsible for:
- Providing first-level technical support for hardware and software issues across various technology solutions.
- Coordinating change delivery and ensuring seamless transitions of new applications and systems.
- Managing automation processes and key application release management implications.
- Championing IT security and maintaining the integrity of our network infrastructure.
You will work closely with stakeholders, including line-of-business managers, end-users, software vendors, and technology partners to resolve problems and participate in change and release management processes.
About YouTo succeed in this role, you will require:
- 5+ years of experience in level 1-3 support roles, preferably in a healthcare or related industry.
- Tertiary qualifications in Information Technology or a related field.
- Strong project management skills with the ability to prioritize tasks and manage multiple initiatives.
- Exceptional communication and interpersonal skills with the ability to engage effectively with stakeholders at all levels.
- Experience with system/network administration, SaaS-based software solutions, and Microsoft operating systems and MS 365 applications.
We offer a competitive salary package, which includes $85,000 - $110,000 per annum, depending on experience and qualifications. In addition to your salary, we provide a range of benefits, including parental leave, paid professional development opportunities, employee discounts, and loyalty service awards.
Our CommitmentAt Empower Healthcare, our purpose is to deliver exceptional care that positively impacts people's lives. We strive to create a welcoming and inclusive environment that values diversity and promotes equal access to high-quality healthcare services. If you share our vision and are passionate about delivering exceptional support services, please consider joining our team.
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