Business Operations Coordinator

4 weeks ago


Melbourne, Victoria, Australia Buildsafe Full time
About Us
Buildsafe is a leading innovator in the building and construction space, providing height safety systems and solutions. We are a fast-paced company that continually challenges ourselves to excel.
We place a strong emphasis on developing and building strong relationships with our partners and clients, including our most important partnership – Our people.
About The Role
The Customer Service Representative forms an integral part of our business operations team, working closely with colleagues to schedule work for our branches across VIC.
This role offers variety with daily tasks; engaging with stakeholders directly over the phone, while administering notes and scheduling jobs.
The position supports our Business/Branch Managers, Team Leader, Clients and Construction Supervisors to ensure that our trucks arrive on site, on time, and ready with the right products to install our height safety systems to ensure all trades are kept safe on-site
Key Responsibilities
Schedule jobs between trucks to service various building sites for our branches Liaising closely with your Branch Manager and assisting with smooth operations throughout the day.
Respond to client inquiries via phone and email.
Ability to troubleshoot, problem-solve and resolve concerns or issues.
Admin responsibilities of entering bookings Optimise schedules to achieve maximum branch profitability.
About You
Your excellent communication skills, both written and verbal will be critical to the success of this role.
Your ability to build excellent working relationships, particularly with our clients and Branch Managers will also be essential, as will your ability to consistently provide outstanding customer service.
Benefits
Competitive base salary ($65,000 - $75,000 per annum) + performance bonuses Ongoing training and development opportunities Wellness & Wellbeing Coach Monthly lunches & morning teas A supportive leadership team

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