Airport Terminal Operations Coordinator

1 month ago


Melbourne, Victoria, Australia Melbourne Airport Full time

Role Overview:

Melbourne Airport is at the forefront of dynamic expansion, poised to support Melbourne's ascent as Australia's largest city. We're embarking on ambitious projects, including a third runway, state-of-the-art terminals, and major business park developments.

This Terminal Property Coordinator role plays a crucial part in providing tenancy support and administration for Melbourne Airport's terminal property portfolio. You'll work closely with Asset Managers to oversee a diverse portfolio of over 400 leases, ensuring compliance with all relevant statutory and Melbourne Airport tenancy requirements.

Main Responsibilities:

  • Prepare commercial offers and formal contract documentation
  • Coordinate operational and administrative tasks for new and vacating tenants
  • Support tenancy works processes, including APAM and ABC approval, delivery coordination, and security access
  • Conduct lease inspections and facilitate inspections as required
  • Monitor tenant billings and address any billing escalations
  • Liaise with Asset Managers to proactively manage tenant relationships
  • Administer lease obligations to support Airport Planning and capital projects in line with APAM's strategic framework
  • Liaise with tenants regarding project works to minimise operational disruptions
  • Maintain and manage administrative tasks such as tenant contact registers, filing, and folder management
  • Monitor lease compliance and rectify any issues promptly
  • Provide governance and administration of lease agreements
  • Document and maintain Standard Operating Procedures (SOPs), issue Safety Alerts, and manage GIS mapping systems
  • Assist with portfolio reporting to track compliance and performance
  • Act as the key contact for tenants on lease-related issues and serve as an escalation point for operational matters
  • Seek and act on tenant feedback to improve service delivery

Requirements:

  • Experience in a property management coordinator or administrator role within a complex operating environment
  • Diploma or tertiary qualification in property management, business, commerce, project/asset management, or similar
  • Ability to develop long-term relationships and leverage successful outcomes in a tenant-facing property management role
  • Planning and financial skills, including the ability to review and process invoices, time, and resource planning
  • Excellent interpersonal skills, with the ability to communicate effectively to tenant customers and internal stakeholders

About the Role:

$80,000 - $100,000 per annum, depending on experience

This role offers a unique opportunity to be part of Melbourne Airport's growth and development, working in a dynamic and fast-paced environment. If you have a passion for property management and a desire to make a real impact, this could be the perfect role for you.



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