Maintenance Operations Coordinator

2 weeks ago


Melbourne, Victoria, Australia Programmed Full time
About the Opportunity

Programmed Facility Management is seeking a Maintenance Operations Coordinator to join our high-performing team delivering emergency maintenance services to our client, The Victorian School Building Authority (VSBA). Situated in Collins Square in Docklands, this full-time position will be part of our crucial contact center team that handles all phone calls and responds to emails from schools and vendors regarding new or active service requests.

We are committed to providing an attractive salary package including great employee benefits. Our competitive annual salary for this role is $75,000 - $90,000 AUD based on location and experience.

Key Responsibilities
  • Work with the Service Centre team to answer and action all phone calls and emails
  • Schedule and manage work orders/service requests
  • Assist Project Managers as required
  • Ensure school plans are provided to our vendors
  • Review all service requests and ensure all appropriate follow-up actions and communications are completed and registered in the relevant systems
  • Manage client expectations through frequent, accurate and timely updates
About You

To excel in this position, you should have previous administrative experience with superb attention to detail, intermediate to advanced skills with Excel, and the capacity to thrive in a fast-paced environment. Additionally, you will also possess:

  • Previous experience within customer service, and community services is advantageous
  • High-level organisation and time management skills
  • Ability to follow organisational process
  • Excellent customer service skills
  • Strong written and verbal communication
  • Intermediate MS Office, specifically Excel skills
About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand. Our Facility Management business unit partners with valued clients to deliver facility management and industrial maintenance services across multiple key and essential industries.

We believe our success is built on the talent, enthusiasm, and culture our people bring to work each day. At Programmed, our core values: Personal safety leadership, Care & empathy, Customer service, and Diversity, inclusion & equality are at the heart of everything we do.



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