Senior Claims Operations Manager

4 weeks ago


Brisbane, Queensland, Australia Suncorp Group Full time

Job Summary

We are seeking a highly skilled and experienced Senior Claims Operations Manager to lead our Complex Claims team. As a key member of our Commercial Claims business, you will be responsible for delivering operational insights, complex claims technical support, and process excellence across the organization.

Key Responsibilities

  • Develop and promote opportunities for change that generate efficiencies, drive productivity, and improve quality.
  • Build frameworks and programs that convert claims management expertise into uplifting front-line claims teams' technical competency, decision-making, and expertise in managing complex commercial claims.
  • Enable the financial success of the Commercial Claims portfolio through the design and delivery of process improvement initiatives across complex claims teams, including reserving practices, technical quality framework execution, regulatory compliance, and service delivery.
  • Manage delegations of work across direct and indirect reports to achieve or exceed key result areas, ensuring consistency of technical decision-making across all commercial claims teams.

Requirements

  • 2 years of frontline leadership experience in a claims or underwriting environment.
  • BPO management experience.
  • 5 years of complex claims management experience.
  • Claims management experience relating to underwriting agencies and binder agreements.
  • Strong understanding of commercial insurance products, underwriting practices, and product design.

About Suncorp Group

Suncorp Group is a leading Australian insurance and banking company. We offer a range of job opportunities across insurance and corporate services. Our culture is built on a high-performance environment where people are rewarded for effort and dedication. We recognize and value commitment and encourage our people to maintain a healthy balance between their career and personal time.



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