Claims Manager
1 day ago
Solera is seeking an experienced Insurance Claims Specialist to coordinate day-to-day operations of claims across our supplier network for our insurer clients in Australia.
The ideal candidate will have a background in Property Claims Coordination/Management and be responsible for engaging and building relationships with our clients and supply chain partners to manage the assessment and repairs across their claim's portfolio.
You will use our industry-leading platform to triage requests across our supplier network while ensuring portfolio KPI's are met.
The Main Activities of this role include:
- Communicate clear and accurate advice, solutions, timeframes, and claim progress to all stakeholders.
- Review workflows and ensure appropriate task prioritization.
- Apply technical experience to thoroughly investigate and manage claims to meet process and governance expectations.
- Arrange builder and specialist assessments on property claims.
- Review builder reports, quotes, and Statements of Work (SOW) submissions
- Monitor supplier KPI's
- Ensure quality service delivery.
- Update internal/external systems with accurate and timely documentation of all claim related activities.
- Handle escalated calls and customer complaints, escalating to appropriate technical resources when necessary.
In return, we offer a competitive salary of AU$85,000 - AU$110,000 per annum, depending on experience, plus benefits including a comprehensive leave package and professional development opportunities.
We are looking for someone with 1-3 years of experience and proven abilities in previous Property Claim Coordination roles. You should have self-motivation and customer orientation with excellent interpersonal skills, effective time and project management skills, ability to make responsible and effective decisions and communicate efficiently – both written and verbally.
We strive to create a work environment that values diversity and inclusion. If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, apply now
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